Yodel has been a partner to us since day 1. As our Concierge Team has scaled over the years, so has Yodel's product. They've supported us in building meaningful relationships with our Recipients, which is part of our team's mission.
Yodel provides the possibility for our remote team to be available via a single phone number where everyone can take calls as they come in. The phone is a very important support channel for us and Yodel provides the bridge to Slack (our communications hub). We especially rely on the voice recording of incoming calls, to quickly route calls to the correct department.
We had previously tried another internet-based phone system, but had a lot of problems with it, to the point we almost gave up on the idea. There were tons of issues with the main one being the phone quality, which as a phone system is crucial. We were looking for something that works, and can help to support our sales team. Yodel does exactly that, and we really rely on their ability to integrate to Slack and Salesforce. We can help customers all over the globe who just signed up for our service, without any issues or delays.
Top Features
These are the top features agencies use Yodel for:
Canned responses
No time to answer the call? Choose from customizable canned responses to send your caller a voice message.
Voicemail and call transcription
Transcriptions let you quickly read voicemails or easily refresh your memory of past calls, making note taking a thing of the past.
Office hours
Quickly let your customers know when your team is and isn’t available for calls. The caller will get sent to voicemail when calling outside of the office hours.
Real-time notifications
The live activity feed helps you to easily access call data in real-time.
Trusted by thousands of companies
From Our Blog
We love sharing our favorite business tips, how our customers are taking advantage of Yodel, and more! Here’s a taste:
opinion pieces
3 Essential Lessons for Customer Interactions
Customer interaction insights for growing companies across all communication platforms, guided by emerging social media trends.
Olivia Maier
5 min read
knowledge
How Does a Virtual Call Work?
When you’re using your VoIP system, what is actually happening?
Olivia Maier
2 min read
opinion pieces
Best Business Phone System Alternatives
What you should be looking for when replacing your traditional phone system
