Leverage call screening to know your customers' intent
Transfer calls and pass along caller information quickly
Use Ring Groups to notify everyone in a customizable group
Tag calls and transcripts to keep track of relevant information
“As a team, we are able to report how many phone calls each concierge member makes per day, who they are calling — is it a vendor or an experience call to a client — that is the main reason why we use Yodel.”
Our customers rank these as the top features:
Get real-time information on who is calling and why they are calling.
Integrate the phone into your existing customer communication environment.
All calls are conferences, letting you jump into calls when needed.
Give your callers the answers they need or route them to the right team member.
Yodel has been used by hundreds of Customer Success teams over the years. Read on our blog how we are helping them: