Yodel has been a partner to us since day 1. As our Concierge Team has scaled over the years, so has Yodel's product. They've supported us in building meaningful relationships with our Recipients, which is part of our team's mission.
Yodel provides the possibility for our remote team to be available via a single phone number where everyone can take calls as they come in. The phone is a very important support channel for us and Yodel provides the bridge to Slack (our communications hub). We especially rely on the voice recording of incoming calls, to quickly route calls to the correct department.
We had previously tried another internet-based phone system, but had a lot of problems with it, to the point we almost gave up on the idea. There were tons of issues with the main one being the phone quality, which as a phone system is crucial. We were looking for something that works, and can help to support our sales team. Yodel does exactly that, and we really rely on their ability to integrate to Slack and Salesforce. We can help customers all over the globe who just signed up for our service, without any issues or delays.
These are the top features agencies use Yodel for:
Get real-time information on who is calling and why they are calling.
Integrate the phone into your existing customer communication environment.
Collaborate on calls
All calls are conferences, letting you jump into calls when needed.
Personalise your customer's calling experience
Give your callers the answers they need or route them to the right team member.
Trusted by thousands of companies
From Our Blog
We love sharing our favorite business tips, how our customers are taking advantage of Yodel, and more! Here’s a taste:
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