Customizable Welcome Message for Customers — Yodel

Start every business phone call off right, with customizable welcome messages!
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Customizable **Welcome Message** for Customers — Yodel

Trusted by thousands of companies


Why Your Business Needs Professional Welcome Greetings

  • Create a cohesive experience for your incoming callers by greeting them with a well-crafted greeting message.
  • Make a good first impression every time you receive an incoming call.
  • Reduce unnecessary interruptions from wrong number callers, who will instantly know where they have called.
  • Set the tone for the rest of your voice communication with a warm, professional greeting message.

Get Your Virtual Business Phone Number with Customizable Welcome Message

What Should You Say in Your Greeting Message?

The great thing about Yodel is you are able to create a custom welcome message that fits your business needs! In general, including the following information can lead to an effective welcome message.

  1. The name of your business
  2. A pleasant greeting
  3. Let your callers know what your normal phone hours are, and menu options if applicable
  4. Music that fits your business’ style and personality
  5. Information about the next steps the caller should take

This could lead to a welcome message that sounds a little bit like this: “Hello and thank you for calling Yodel, the cloud-based business phone system that your team will love. We can be reached during normal business hours, but our phone lines seem to be busy right now. Simply leave a message, or wait on the line for the next available agent. Thank you!”

Types of Business Welcome Messages

Your greeting message can be customized to fit your business needs. By creating a custom message with either your welcome greeting or customizable canned responses, your callers will always receive top-tier service even if you can’t get to the phone.

Canned responses are just another way to have a customizable message for your callers to hear. Set up different pre-written messages that can be deployed with only a click of a button. With the ability to set up 100 different canned responses, you can always give inbound callers the perfect response.

Take advantage of customizable welcome messages and canned responses, and see the various types of messages that can help your team deliver a better customer experience.

Connect your virtual phone number to your favourite tools

HubSpot Business Phone System Integration with Yodel
Yodel — Business Phone System with Intercom Integration
Yodel — Slack Phone System with VoIP and SIP Integration
Yodel — Zendesk Phone System Integration with Yodel

The Welcome Greeting

The welcome message is the foundation for any successful business phone communication. This is the first greeting your callers will hear, and it is the best place to make a great first impression.

The Available Agents Greeting

Let your callers know that you are connecting their call with the appropriate agent, and even let them know exactly who they will be speaking with. This lets your callers know they are going right where they need to, right from the start.

Waiting Message

If there is no available agent, send your callers a message letting them know they are being added to a waiting queue, and that they will be connected shortly!

Call Back When Message

If the best agent to answer the call isn’t available, let your callers know when they would be! Easily recommend that your callers call you back within a certain time period, or on a specific day to have their call addressed.

Outside Business Hours

Take advantage of our Office Hours feature to remind callers of your hours of operation, and automatically direct callers to voicemail if they call outside of those hours.

Get the Most Out of Your Business Phone System

Voice IVR

Start your contact center process by routing callers based on what they are saying, instead of selecting numbers from a menu.

Call Screening

Yodel is able to answer your calls and transcribe caller intent, helping your team know who is calling and why.

Text Messaging

Send your callers a text message, helping you communicate effectively with your customers.

Voicemail Transcription

Yodel records voicemails as both audio recordings and displayed in a text format
Voice IVR

And 50+ more features available for you with Yodel:

  • Call Conferencing: Collaborate with your team through call conferencing features, including call whispering, ring groups, and more.
  • Forward to Phone: Transfer a call to your mobile device to easily take your calls with you, wherever you are going.
  • Integrations Made Easy: Integrate your phone system into tools your business is already using, such as Slack, SaaS tools, CRM software, and more.

Plus many more!

How to Set Up Your Voicemail Greeting in Yodel

  1. Start your free trial and create your Yodel account
  2. Receive your business phone number, and being the onboarding process
  3. Design your voicemail and greeting message, upload an audio file or write the text and have Yodel read it for you
  4. Configure your custom voicemail settings at the manage Yodel webpage

Ready to supercharge your phone system? Enjoy your 14 day free trial!


$25 per month/user

Access features that help you and your team provide a high quality phone experience for your callers, while letting you better organize and integrate your phone communications.
  • Main VoIP features included
  • Slack integration
  • Free number porting
  • One number per user included

$35 per month/user

On top of the Premium features, Premium Plus customers will get access to exclusive integrations and additional support from our team. Best for scaling teams!
  • Premium support
  • Intercom integration
  • SIP support for your hardware devices
  • Connects to your existing PBX
Need an Enterprise option?
Get in touch with us so we can offer the right pricing for you!


Jenny Encheagaray
Jenny Encheagaray
Director of Concierge, Blueboard
Christopher Supnig
Christopher Supnig
Co-founder, appointmed
Tom Winter
Tom Winter
Co-Founder, Devskiller
Yodel has been a partner to us since day 1. As our Concierge Team has scaled over the years, so has Yodel's product. They've supported us in building meaningful relationships with our Recipients, which is part of our team's mission.

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