Start every business phone call off right, with customizable welcome messages!
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The great thing about Yodel is you are able to create a custom welcome message that fits your business needs! In general, including the following information can lead to an effective welcome message.
This could lead to a welcome message that sounds a little bit like this: “Hello and thank you for calling Yodel, the cloud-based business phone system that your team will love. We can be reached during normal business hours, but our phone lines seem to be busy right now. Simply leave a message, or wait on the line for the next available agent. Thank you!”
Your greeting message can be customized to fit your business needs. By creating a custom message with either your welcome greeting or customizable canned responses, your callers will always receive top-tier service even if you can’t get to the phone.
Canned responses are just another way to have a customizable message for your callers to hear. Set up different pre-written messages that can be deployed with only a click of a button. With the ability to set up 100 different canned responses, you can always give inbound callers the perfect response.
Take advantage of customizable welcome messages and canned responses, and see the various types of messages that can help your team deliver a better customer experience.
The welcome message is the foundation for any successful business phone communication. This is the first greeting your callers will hear, and it is the best place to make a great first impression.
Let your callers know that you are connecting their call with the appropriate agent, and even let them know exactly who they will be speaking with. This lets your callers know they are going right where they need to, right from the start.
If there is no available agent, send your callers a message letting them know they are being added to a waiting queue, and that they will be connected shortly!
If the best agent to answer the call isn’t available, let your callers know when they would be! Easily recommend that your callers call you back within a certain time period, or on a specific day to have their call addressed.
Take advantage of our Office Hours feature to remind callers of your hours of operation, and automatically direct callers to voicemail if they call outside of those hours.
Voicemail Transcription: Yodel records voicemails as both audio recordings and displayed in a text format
Interactive Voice Response IVR: Start your contact center process by routing callers based on what they are saying, instead of selecting numbers from a menu.
Call Screening: Yodel is able to answer your calls and transcribe caller intent, helping your team know who is calling and why.
Call Conferencing: Collaborate with your team through call conferencing features, including call whispering, ring groups, and more.
Forward to Phone: Transfer a call to your mobile device to easily take your calls with you, wherever you are going.
Text Messaging: Send your callers a text message, helping you communicate effectively with your customers.
“We had previously tried another internet-based phone system, but had a lot of problems with it, to the point we almost gave up on the idea. There were tons of issues with the main one being the phone quality, which as a phone system is crucial. We were looking for something that works, and can help to support our sales team. Yodel does exactly that, and we really rely on their ability to integrate to Slack and Salesforce. We can help customers all over the globe who just signed up for our service, without any issues or delays.”