Virtual Receptionist Software for Small Business

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What is a Virtual Receptionist?

A traditional live receptionist is usually reserved for large corporations who don’t mind paying the overhead expense for the added benefits that help improve efficiency and customer satisfaction. While your team may not have a designated real person handling calls, you can still access the benefits of a receptionist with Yodel’s virtual receptionist (auto-attendant) technology.

Yodel’s virtual receptionist system is able to act as a live receptionist at all points of the call. Use Yodel to automatically greet callers with a custom message, and learn their reason for calling. The call will then be intelligently routed to the appropriate team member with voice IVR technology.

IVR Business Phone System
Using IVR to route a call

Yodel’s virtual receptionist system is the perfect solution for small businesses who are looking for a way to improve their call handling, without a significant additional expense.

Benefits of a virtual assistant

Give Your Small Business an Edge

  • Increase Credibility
    With a professional greeting and the benefits of a receptionist service.

  • Maximize Return
    On your business phone system by gaining additional features, at an oftentimes lower price

  • Made for Your Team
    Your virtual receptionist can be customized to include different greetings, call forwarding rules, and more.

  • Improve Customer Connections
    Gain a competitive advantage by doing more to direct and connect with callers.

  • Benefiting Your Callers
    Give your callers access to helpful information, even outside of your business hours.

    Auto Attendant

Auto-attendant vs. Live Virtual Receptionist

Yodel is able to give you the capabilities to have either a fully automated virtual receptionist, or a human live receptionist who works remotely.

A fully automated virtual receptionist lets Yodel do the work for you. Features such as intelligent voice IVR, call screening and more allow Yodel to route calls the same way a live receptionist would.

If you are looking for a live human receptionist but don’t have one central office location, a live virtual receptionist could be the perfect solution. Yodel enables human live receptionists to work remotely, while still staying in contact with the rest of your team.

This allows you to use Yodel the way that works best for your team.

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Yodel: The Best Business Phone System and Virtual Receptionist All in One

Phone calls are a crucial part of any business, and the way that you handle them can help you take your customer service to the next level without making any major operational changes. Look to Yodel to find a comprehensive business phone solution that creates the best system for your business and your callers.

With Yodel, access a fully cloud-based phone system that streamlines your business communication processes. Hosting your business phone system virtually eliminates major overhead costs, allows you to increase business efficiency, and even improves customer connections. This is done through features that aren’t possible with a traditional phone system, including the ability to have a virtual receptionist.

Yodel is able to give you access to a virtual receptionist, whether that means an auto-attendant or a live virtual receptionist. The best part? You can easily switch between the two, or use a combination, to create the best system for your team.

Why Yodel Makes the Perfect Virtual Assistant

Customizable Welcome Message: Set up a customizable welcome message that will greet all of your incoming callers.

Discover Intent: Learn why incoming calls are being made, which can be read or listened to live. This can help the call be directed to the right team member, who already will have basic information.

Voice IVR: Automatically route callers based on what they are saying, similar to how a live receptionist would route them. Eliminating the need for a “press 1 for sales, press 2 for support” system.

Text Messages: Easily send an SMS message to your callers, helping you respond even if you can’t answer the incoming call.

Business text massages
SMS messaging in Slack using Yodel

Music on Hold: Set up customizable music for your callers to hear if you need to put them on hold.

Office Hours: Make sure that your callers always know when your team is available by setting up office hours that notify incoming callers.

Set Up Your Virtual Assistant with Yodel

Set up your Business Phone System Account

  1. Create Your Trial Account And Receive A Phone Number

    Easily filter to find specific area codes and countries. With 70 different country codes to choose from, you will be able to find a number that fits your business needs.

  2. Invite Your Team Members And Assign Roles

    Designate Admin, Member, and Guest roles to help your team have access to everything they need.

  3. Customize Your Virtual Assistant

    Set up a customizable welcome message, music for while on hold, and call routing options to ensure calls go to the right team member, right from the start.

  4. Make And Receive Calls

    Take advantage of our Slack integration, or use our Web, Desktop, or Mobile apps! With plenty of options, your team can choose the system that works best for them!

  5. Track And Record Calls

    Use features such as call logs, and reports to monitor your call data.

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Virtual Receptionist FAQs

  • Yodel Trial Basics
    Get started with a free trial today! No credit card is needed, and you can cancel at any time. This 14-day free trial is designed to let you test out how Yodel can help your small business, right from the start.

  • Getting a Yodel Business Number

    Our easy onboarding process includes receiving a Yodel phone number. With 70 different country codes to choose from, you can find a number that fits your business needs.

  • Yodel Apps

    Easily take business calls wherever you are, by connecting with the Yodel apps! Apps are available across iPhone, Android, Windows, and macOS helping you do business, wherever you are.

  • SIP Support for Hardware Phones

    If taking calls on a hardware phone works best for your team, then you’re in luck! Yodel can be connected with traditional phones, giving your team the option to take calls the way they want to.

Ready to supercharge your phone system? Enjoy your 14 day free trial.

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