Send alerts to relevant team members who can best assist incoming calls
Avoid manual routing to get to the right team member
Eliminate unnecessary distractions from calls that aren’t relevant to certain team members
Improve customer satisfaction by connecting calls with the best suited team members
Your business has designated teams who are constantly collaborating on projects, deliverables, and assisting in other assignments. Why should phone communication be any different? With Ring Groups, an entire team such as “Sales” will be alerted all at once to incoming calls. The team members who aren’t on the call will still be aware of who the call is with and why, making it easier for them to look up any necessary information or collaborate further on the call. They will also know why certain team members aren’t available to take other incoming calls, or respond to internal messages.
Your calls will be automatically sorted and sent to the appropriate Ring Group. In order for that to happen, Yodel first determines caller intent which gives you a heads up on why the caller has reached out to your team. Sending calls to the appropriate agent who will already have caller intent information can help make communication more efficient than ever.
Ring Groups are able to eliminate inefficient workflow occurrences that typically happen with phone communication. Calls will be automatically directed to team members who are the best fit to answer them. This feature will also help you better organize and even analyze caller data.
It’s really that simple! If you’re taking advantage of our Slack integration you can configure your IVR menu to ring a specific Slack channel when different keywords are used. Ring Groups work independently from our Slack integration as well, so no matter if you’re using an iOS app, desktop app, or Slack you can see the benefits of using Ring Groups!
With Yodel you will have access to a robust business phone system that is easy for your whole team to use.
The technological advantage
Yodel can equip your team with a powerful cloud-based phone system that gives you access to next generation features that can increase your productivity, efficiency, flexibility, and accessibility.
Your customizable phone system
Why invest in a system if it can’t do it all? From text messaging capabilities, to integrating into the tools your team loves, Yodel is the full service, user friendly solution that you have been looking for.
Excellent customer support since day one
We pride ourselves on our ability to help our customers excel. With live chat support, continuous options for onboarding and training calls, and a responsive customer service team we make sure that your team is set up to succeed with Yodel.
Smart automation features
Auto attendants are great for businesses of all sizes who are looking to add the benefits of a receptionist without increasing their team size. Yodel’s smart automation features help your team deliver higher quality phone communications by automating portions of the call experience such as finding out caller intent, intelligent routing, and more.
A system you and your callers can trust
With GDPR compliant standards, Yodel is always up to date with the latest global communication policies. Yodel also works with a global network of trusted carriers to ensure high quality service.
Unified communications possibilities
Take advantage of our integration options to centralize your phone communication with the tools your team already loves to use. Streamline your communication and create a more efficient workflow with Yodel.
Create Your Trial Account And Receive A Phone Number
Easily filter to find specific area codes and countries. With 70 different countries to choose from, you will be able to find a number that fits your business needs.
Invite Your Team Members And Assign Roles
Designate Admin, Member, and Guest roles to help your team have access to everything they need.
Make And Receive Calls
Take advantage of our Slack integration, or use our Web, Desktop, or Mobile apps! With plenty of options, your team can choose the system that works best for them!
Track And Record Calls
Use features such as call logs, and reports to monitor your call data.
Yodel has been a partner to us since day 1. As our Concierge Team has scaled over the years, so has Yodel's product. They've supported us in building meaningful relationships with our Recipients, which is part of our team's mission.