Customizable Ring Groups with Yodel Business Phone System

Phone communication and collaboration has never been easier than with customizable Ring Groups.

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Why should you set Ring Groups in your Business Phone System?

  • Send alerts to relevant team members who can best assist incoming calls

  • Avoid manual routing to get to the right team member

  • Eliminate unnecessary distractions from calls that aren’t relevant to certain team members

  • Improve customer satisfaction by connecting calls with the best suited team members

    Screen showing up to configure ring groups in the Yodel dashboard
    Yodel's Easy Ring Group Configuration

Benefits of Ring Groups

Improved collaboration

Your business has designated teams who are constantly collaborating on projects, deliverables, and assisting in other assignments. Why should phone communication be any different? With Ring Groups, an entire team such as “Sales” will be alerted all at once to incoming calls. The team members who aren’t on the call will still be aware of who the call is with and why, making it easier for them to look up any necessary information or collaborate further on the call. They will also know why certain team members aren’t available to take other incoming calls, or respond to internal messages.

More efficient communication

Your calls will be automatically sorted and sent to the appropriate Ring Group. In order for that to happen, Yodel first determines caller intent which gives you a heads up on why the caller has reached out to your team. Sending calls to the appropriate agent who will already have caller intent information can help make communication more efficient than ever.

Streamlined workflow

Ring Groups are able to eliminate inefficient workflow occurrences that typically happen with phone communication. Calls will be automatically directed to team members who are the best fit to answer them. This feature will also help you better organize and even analyze caller data.

Setting up Ring Groups in Yodel

  1. Go to manage.yodel.io to configure your IVR menu
  2. Set specific keywords that will be used to route users
  3. Determine the appropriate team member or members to respond to each keyword

Screen showing yodel IVR menu in action
Easily route calls to the right agents

It’s really that simple! If you’re taking advantage of our Slack integration you can configure your IVR menu to ring a specific Slack channel when different keywords are used. Ring Groups work independently from our Slack integration as well, so no matter if you’re using an iOS app, desktop app, or Slack you can see the benefits of using Ring Groups!

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One Phone System, Infinite Possibilities

With Yodel you will have access to a robust business phone system that is easy for your whole team to use.

  • The technological advantage

    Yodel can equip your team with a powerful cloud-based phone system that gives you access to next generation features that can increase your productivity, efficiency, flexibility, and accessibility.

  • Your customizable phone system

    Why invest in a system if it can’t do it all? From text messaging capabilities, to integrating into the tools your team loves, Yodel is the full service, user friendly solution that you have been looking for.

  • Excellent customer support since day one

    We pride ourselves on our ability to help our customers excel. With live chat support, continuous options for onboarding and training calls, and a responsive customer service team we make sure that your team is set up to succeed with Yodel.

  • Smart automation features

    Auto attendants are great for businesses of all sizes who are looking to add the benefits of a receptionist without increasing their team size. Yodel’s smart automation features help your team deliver higher quality phone communications by automating portions of the call experience such as finding out caller intent, intelligent routing, and more.

  • A system you and your callers can trust

    With GDPR compliant standards, Yodel is always up to date with the latest global communication policies. Yodel also works with a global network of trusted carriers to ensure high quality service.

  • Unified communications possibilities

    Take advantage of our integration options to centralize your phone communication with the tools your team already loves to use. Streamline your communication and create a more efficient workflow with Yodel.

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Get Started with Yodel Today!

  1. Create Your Trial Account And Receive A Phone Number

    Easily filter to find specific area codes and countries. With 70 different countries to choose from, you will be able to find a number that fits your business needs.

  2. Invite Your Team Members And Assign Roles

    Designate Admin, Member, and Guest roles to help your team have access to everything they need.

  3. Make And Receive Calls

    Take advantage of our Slack integration, or use our Web, Desktop, or Mobile apps! With plenty of options, your team can choose the system that works best for them!

  4. Track And Record Calls

    Use features such as call logs, and reports to monitor your call data.

Ready to supercharge your phone system? Enjoy your 14 day free trial!

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“Yodel provides the possibility for our remote team to be available via a single phone number where everyone can take calls as they come in. The phone is a very important support channel for us and Yodel provides the bridge to Slack (our communications hub). We especially rely on the voice recording of incoming calls, to quickly route calls to the correct department.”

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