How to Set Office Hours with Business Phone System

Keep your callers informed of your availability, and easily automate what happens when you can’t get to the phone.

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Why Should You Set Office Hours in Your Business Phone System?

  • Automate when your phone lines open and close
  • Inform callers of your business hours and when your phone lines are available
  • Customizable for your business and team
  • Create a workflow for calls outside of your business hours

Screen showing how to configure Yodel office hours
Easily Automate Your Phone Availability

Benefits of Custom Working Hours

Always keep your callers in the loop

Your callers won’t be left wondering why they were directed to voicemail with customizable office hours. If someone calls outside of your hours, they will hear a customizable message before being directed to voicemail. That message can include your normal business hours, when you will return their call, or if your hours have changed for a specific period of time such as the holidays.

Never lose track of important information

You will never miss important information even when you receive calls outside of your business hours. Callers will be automatically directed to your voicemail where you will be able to access their message as both an audio and text file.

Improve your work-life balance

Sometimes it can be hard to set boundaries when it comes to phone communication, especially if you are taking advantage of remote work options. Set a clear boundary for your phone availability with the peace of mind that incoming calls outside of business hours will be handled by Yodel.

Setting up Office Hours in the Yodel Dashboard

Once you have a Yodel account, it’s as easy as 1,2,3 to set up office hours!

  1. Go to manage.yodel.io and select the number you want to set up office hours for
  2. Go to settings, and activate office hours
  3. Customize the hours you want to have active

It really is that easy with Yodel.

A visual of the office hours configuration screen
Yodel Office Hours

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One Phone System, Infinite Possibilities

With Yodel you will have access to a robust business phone system that is easy for your whole team to use.

The technological advantage

Yodel can equip your team with a powerful cloud-based phone system that gives you access to next generation features that can increase your productivity, efficiency, flexibility, and accessibility.

Your customizable phone system

Why invest in a system if it can’t do it all? From text messaging capabilities, to integrating into the tools your team loves, Yodel is the full service, user friendly solution that you have been looking for.

Excellent customer support since day one

We pride ourselves on our ability to help our customers excel. With live chat support, continuous options for onboarding and training calls, and a responsive customer service team we make sure that your team is set up to succeed with Yodel.

Smart automation features

Auto attendants are great for businesses of all sizes who are looking to add the benefits of a receptionist without increasing their team size. Yodel’s smart automation features help your team deliver higher quality phone communications by automating portions of the call experience such as finding out caller intent, intelligent routing, and more.

A system you and your callers can trust

With GDPR compliant standards, Yodel is always up to date with the latest global communication policies. Yodel also works with a global network of trusted carriers to ensure high quality service.

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Unified communications possibilities

Take advantage of our integration options to centralize your phone communication with the tools your team already loves to use. Streamline your communication and create a more efficient workflow with Yodel.

Get Started with Yodel Today!

  1. Create Your Trial Account And Receive A Phone Number

    Easily filter to find specific area codes and countries. With 70 different countries to choose from, you will be able to find a number that fits your business needs.

  2. Invite Your Team Members And Assign Roles

    Designate Admin, Member, and Guest roles to help your team have access to everything they need.

  3. Make And Receive Calls

    Take advantage of our Slack integration, or use our Web, Desktop, or Mobile apps! With plenty of options, your team can choose the system that works best for them!

  4. Track And Record Calls

    Use features such as call logs, and reports to monitor your call data.

Ready to supercharge your phone system? Enjoy your 14 day free trial.

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“We had previously tried another internet-based phone system, but had a lot of problems with it, to the point we almost gave up on the idea. There were tons of issues with the main one being the phone quality, which as a phone system is crucial. We were looking for something that works, and can help to support our sales team. Yodel does exactly that, and we really rely on their ability to integrate to Slack and Salesforce. We can help customers all over the globe who just signed up for our service, without any issues or delays.”

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