Enhance the customer experience by taking advantage of Interactive Voice Response (IVR) software with Yodel
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The standard IVR technology relies on callers having the ability and patience to interact with keypad selections. Yodel takes this feature one step further with our Voice IVR system, which supports voice responses as well.
Reduce the number of callers who have to hear the standard, “press 1 for sales, press 2 for billing” messages. These menu options come with the hassle of remembering which number corresponds to which touch-tone keypad selection, and aren’t always a hands-free option for callers who might be otherwise occupied.
Yodel’s Voice IVR technology is the automated phone tool that benefits your callers and your team members. This technology interacts with callers and gathers information as they speak in real-time. The Voice IVR technology will route calls based on what they are saying, helping your callers get to the right team member to assist them, with no additional task required from the caller.
Your callers will notice the difference in customer service, and your business can benefit from an increase in customer satisfaction. Your team members will also be assured that calls coming their way are relevant to them, avoiding unnecessary distractions and trying to reroute callers.
IVR systems are perfect for businesses of all sizes, and large and small businesses can take advantage of the added benefits of Voice IVR technology with Yodel.
With an IVR system, your callers will have a reduced hold time before being routed to the live agent who can assist them. Improve your customer service with something as simple as implementing an IVR system!
Sometimes a caller doesn’t need to talk to a live agent, or they are calling outside of normal business hours. Your IVR system can provide answers to common customer questions, or allow callers to resolve issues independently.
Yodel’s Voice IVR system listens to what callers are saying in real-time so that your callers don’t have to think about or modify what they are saying to get to the right person.
IVR technology can assess the degree to which calls need to be ordered, helping urgent situations see a quicker resolution.
Without an IVR system, you might have someone manually answering and routing calls, or you may be relying on a less accurate routing system. If you’re trying to find places to improve your business’ productivity, then an IVR system might be the perfect solution.
Customers love to call businesses for support, but they may be dreading the “press 1 for sales” system you have in place. Offering Voice IVR technology will set your business apart, and leave your callers with a positive customer experience.
Your Voice IVR technology can be integrated into the software and processes your team is already using, thanks to Yodel. Unify your communications, including your interactive voice response system.
By routing your caller to the right live agent right away, you are able to spend more time on high-quality customer service. You are also able to reduce the cost per call, as you free up more time to handle a higher call volume.
Keep it simple
It can be tempting to develop a complex phone menu, but the best systems will be as simple as possible. This will help your callers and your team avoid confusion, while still maintaining all of the benefits of an IVR system.
Build menu with the customer service team
The live agents who handle calls will know best why people tend to call. By using this information to anticipate answers, you can optimize your IVR menu.
Refresh menu prompts often
By regularly updating your menu and responses, you can make sure that your IVR system matches the reasons for incoming calls.
Integrate with other software
Connecting your IVR technology with other business applications or tools can help you improve your phone communication even further. Look for solutions that allow you to connect to the tools your business relies on.
And there you have it! It is simple to set up, with incredible benefits for both your callers and your team.
With Yodel, you can ensure that your callers and your team members have an improved phone communication experience. Our Voice IVR technology is just one feature that can make a big difference. To explore our other features, and learn why Yodel is the best service for all of your phone communication needs, get started with a free trial today.