Zendesk Phone System Integration with Yodel

Easily make and receive calls directly from Zendesk. Yodel makes it simple to create tickets, consolidate customer records, and streamline your workflow.

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Centralize Your Communication in Zendesk

If your team loves using Zendesk apps, integrating your phone system just makes sense. You will gain the ability to see phone calls within Zendesk, and easily load relevant tickets onto your agent’s screen. This helps streamline your agent’s workflow, making for more efficient and effective phone support.

Integrate Yodel Phone System with Zendesk CTI

Contact Center Features at Your Fingertips

Access next-generation technology with Yodel’s cloud-based phone system. Handling large volumes of inbound and outbound customer communications in real time has never been easier.

Personalized and Quick Response

A cloud-based phone system like Yodel allows you to streamline your voice communication, helping you access relevant customer information with every incoming call. This will help you give more personalized, and efficient customer service.

Send Business SMS Directly from Zendesk

Create customizable automatic messages sent based on Zendesk actions. Enable functionalities such as sending an automated customer feedback survey via text following the resolution of a ticket. Give your team the chance to connect with your customers in a new and convenient channel.

Real-time Call Transcription

Call transcriptions can help you keep track of important information, and eliminates the need to take notes while on a call. Yodel’s voice transcription feature can be used to save your team time and helps improve the customer experience.

Call Forwarding and Handling

Yodel gives you access to call handling options within Zendesk that unlock superior call handling. Keep your agents connected with the ability to collaborate on calls in real-time.

Access Call Recordings and Voicemails

With a cloud-based phone system, you are able to record and store important call recordings and voicemails in an easy-to-access way.

Synchronized Data

Create a more centralized workspace by managing customer communication in one easy-to-access place. Integrating Yodel into Zendesk makes data easier to manage, saving your team time and eliminating workflow pain points.

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Automate Your Business Phone System

Integrating Yodel into Zendesk gives you access to all the next-generation features our customers love.

  • Intelligent Voice IVR:

    Route your callers based on what they are saying in real-time, ensuring they go where they should right from the start

    Intelligent Voice IVR
    Intelligent Voice IVR

  • Text Messages

    Send your callers a text (SMS) message from your business phone number

    Business Text Messages
    Business Text Messages

  • Voicemail Transcriptions

    Have your voicemail messages automatically transcribed, allowing you to read any voicemail messages as text

    Voicemail Transcriptions
    Voicemail Transcription

  • Contact Synchronization

    Quickly sync contacts from other lists and platforms, creating more unified communications

  • Call Queueing

    If your lines are currently busy Yodel will automatically add calls to a queue with customizable settings

  • International Coverage

    Working with trusted local carriers gives you access to unparalleled phone quality across the globe

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How to Setup Yodel with Zendesk

Our easy to set up and easy-to-use system lets you see the value right from the start, without a timely or costly implementation process. It really can be this easy with Yodel!

  1. Start your free trial, and create your Yodel account
  2. Head to manage.yodel.io and select “Integrations” and connect to Zapier
  3. In your Zapier account choose the actions that you would like to integrate between Zendesk and Yodel
  4. Customize actions to best fit your team’s workflow, or use Yodel’s premade templates

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