Zendesk Phone System Integration with Yodel

Easily make and receive calls directly from Zendesk. Yodel makes it simple to create tickets, consolidate customer records, and streamline your workflow.
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**Zendesk** Phone System Integration with Yodel

Trusted by thousands of companies


Centralize Your Communication in Zendesk

If your team loves using Zendesk apps, integrating your phone system just makes sense. You will gain the ability to see phone calls within Zendesk, and easily load relevant tickets onto your agent’s screen. This helps streamline your agent’s workflow, making for more efficient and effective phone support. Collect, process, and retain important information, exactly where you need it.

Integrate Yodel Phone System with Zendesk CTI

Contact Center Features at Your Fingertips

Access next-generation technology with Yodel’s cloud-based phone system. Handling large volumes of inbound and outbound customer communications in real time has never been easier.

Personalized and Quick Response

A cloud-based phone system like Yodel allows you to streamline your voice communication, helping you access relevant customer information with every incoming call. This will help you give more personalized, and efficient customer service.

Send Business SMS Directly from Zendesk

Create customizable automatic messages sent based on Zendesk actions. Enable functionalities such as sending an automated customer feedback survey via text following the resolution of a ticket. Give your team the chance to connect with your customers in a new and convenient channel.

Real-time Call Transcription

Call transcriptions can help you keep track of important information, and eliminates the need to take notes while on a call. Yodel’s voice transcription feature can be used to save your team time and helps improve the customer experience.

Call Forwarding and Handling

Yodel gives you access to call handling options within Zendesk that unlock superior call handling. Keep your agents connected with the ability to collaborate on calls in real-time.

Access Call Recordings and Voicemails

With a cloud-based phone system, you are able to record and store important call recordings and voicemails in an easy-to-access way.

Synchronized Data

Create a more centralized workspace by managing customer communication in one easy-to-access place. Integrating Yodel into Zendesk makes data easier to manage, saving your team time and eliminating workflow pain points.

Enjoy your Phone System Integration with Zendesk

Intelligent Voice IVR

Automate Your Business Phone System

Integrating Yodel into Zendesk gives you access to all the next-generation features our customers love.

Intelligent Voice IVR

Route your callers based on what they are saying in real-time, ensuring they go where they should right from the start

Text Messages

Send your callers a text (SMS) message from your business phone number

Contact Synchronization

Quickly sync contacts from other lists and platforms, creating more unified communications

Voicemail Transcriptions

Have your voicemail messages automatically transcribed, allowing you to read any voicemail messages as text

Call Queueing

If your lines are currently busy Yodel will automatically add calls to a queue with customizable settings

International Coverage

Working with trusted local carriers gives you access to unparalleled phone quality across the globe. Access everything from international phone numbers, to consistent call quality wherever you are.

How to Setup Yodel with Zendesk

Our easy to set up and easy-to-use system lets you see the value right from the start, without a timely or costly implementation process. It really can be this easy with Yodel!

  1. Start your free trial, and create your Yodel account
  2. Head to manage.yodel.io and select “Integrations” and connect to Zapier
  3. In your Zapier account choose the actions that you would like to integrate between Zendesk and Yodel
  4. Customize actions to best fit your team’s workflow, or use Yodel’s premade templates


The right price for your team, no matter the size

$25 per month/user

Access features that help you and your team provide a high quality phone experience for your callers, while letting you better organize and integrate your phone communications.
  • One number per user included
  • Unlimited US calling
  • Slack integration
  • Main VoIP features included

$35 per month/user

On top of the Premium features, Premium Plus customers will get access to exclusive integrations and additional support from our team. Best for scaling teams!
  • Connects to your existing PBX
  • SIP support for your hardware devices
  • Intercom integration
  • Premium support
Need an Enterprise option?
Get in touch with us so we can offer the right pricing for you!

Learn more about Yodel features with 14 day free trial


Jenny Encheagaray
Jenny Encheagaray
Director of Concierge, Blueboard
Christopher Supnig
Christopher Supnig
Co-founder, appointmed
Tom Winter
Tom Winter
Co-Founder, Devskiller
Yodel has been a partner to us since day 1. As our Concierge Team has scaled over the years, so has Yodel's product. They've supported us in building meaningful relationships with our Recipients, which is part of our team's mission.

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