Is your team constantly frustrated by having to juggle multiple business tools? It can be especially annoying when using a platform like Microsoft teams, where so much of your business activity can take place. Having to go outside of Microsoft teams can lead to things falling through the cracks, as well as unnecessarily complicated workflows.
It’s time to streamline your communication, by combining your external communication channels with your internal channels.
You can now do so with Yodel.io! Yodel.io is an intelligent business phone system that allows you to connect your phone to tools you are already using and love, such as Microsoft teams. Get even more benefits when you take advantage of a phone system integration with Microsoft Teams.
Receive notifications and keep track of incoming calls within Microsoft Teams. Receiving a new chat message will allow you to always keep track of your internal communications, without having to leave your external communication platform. This avoids unnecessarily juggling platforms and business tools.
Get live updates that can help you keep track of certain types of calls. If you are a manager, it can be a useful tool to help you better monitor your teams’ calls, while collecting important information. This way, you can easily see within Microsoft Teams how many calls a day were related to categories such as:
Take advantage of Yodel features such as ring groups, and effectively route callers to the right team members. When calls are routed to ring groups such as “customer support”, only relevant teammates will be notified of the incoming call. They can receive a notification within Yodel.io, as well as within Microsoft Teams, helping to support your streamlined communications.
You may be wondering what we mean by external and internal communication, but that is simply breaking down who you are communicating with. Your internal communication is likely happening through Microsoft teams, as you utilize their workspace chat and videoconferencing to communicate with your colleagues.
Your external communication is likely taking place through channels such as your business phone system. This may be your main point of contact for your customers to reach your team. If you are using an internet based phone system, your phone system may live within a web browser or desktop app. If you are using a traditional desk phone, your external communication would be hooked directly into a landline telephone wire.
Either way, these systems can sometimes get in the way of efficient communication. You may miss notifications, forget to follow up on voicemails, or just otherwise let external communication fall through the cracks.
This isn’t a problem with your team, but rather the result of not having your communication channels connected to each other.
That’s where integrations can come in handy.
It is super simple to get started with the Yodel integration. We made it simple so you don’t have to spend time worrying about getting set up, and instead can start taking advantage of all the new features you’ve unlocked within Microsoft Teams.