Easily integrate your phone communication into Discord with Yodel. Empower your team with a cloud-based phone system that lets you communicate how you want to. Whether you want to make and receive calls on hardware phones, smartphone devices, your computer, or tablet, you can easily do so with Yodel. The best part? No matter how you prefer to do voice communication you can stay connected to your team via Discord. With Yodel, you’ll also unlock next-generation features that will improve your phone communication.
Access next-generation features that are designed to help your team handle large volumes of inbound and outbound customer communications.
Streamline your voice communication by integrating your phone system into the tools that your team loves. This will help you give more personalized, and efficient customer service.
Call transcriptions can help you keep track of important information, and eliminates the need to take notes while on a call. Yodel’s voice transcription feature can be used to save your team time and helps improve the customer experience.
Yodel gives you access to call handling options such as call transferring, call commenting, and more within Discord that keep your agents connected with the ability to collaborate on calls in real-time.
With Yodel you are able to record and store important call recordings and voicemails in an easy-to-access way.
Create a more centralized workspace by managing customer communication in one easy-to-access place. Integrating Yodel into Discord makes data easier to manage, saving your team time and eliminating unnecessary workflow pain points.
Intelligent Voice IVR
Improve the caller experience by routing incoming callers based on what they are saying, ensuring they go where they should right from the start
Voicemail Transcriptions
Can’t listen to a voicemail right now? That’s no problem as you can have your voicemail messages automatically transcribed, allowing you to read any voicemail messages as text
Text Messages
Use your business phone number to send your callers a text (SMS) message
Canned Responses
Easily choose from a list of customizable canned responses that you can send to your callers, even when you can’t answer their call
Office Hours
Make sure your callers always know when your team is available with customizable office hours
International Coverage
Working with trusted local carriers gives you access to unparalleled phone quality across the globe
Yodel has been a partner to us since day 1. As our Concierge Team has scaled over the years, so has Yodel's product. They've supported us in building meaningful relationships with our Recipients, which is part of our team's mission.
