Yodel — Ultimate Cloud Based Call Center Service

A cloud-based contact center is the web-based contact center solution that your team has been looking for. As an internet-based solution, your team is able to access functionalities that previously were only possible with expensive on-premise hardware and software. A cloud contact center solution gives your team quick and easy access to call center software, without needing the commitment or hassle of an on-premise solution.

Empower your Cloud Contact Center or Call Center with Yodel

Call Center

• Focuses on telephone-based customer support.
• For teams who want access to a virtual call center, Yodel is able to offer the perfect solution. Yodel can help your business improve customer interactions, increase efficiency, and enable flexible working.

Contact Center

• Focuses on incoming customer service for all forms of business communication, whether that’s over the phone, email, social media, or a combination of mediums.
• Teams have the ability to pick one platform to handle all forms of communication, or they can utilize the best product offerings in each category. Teams who chose to use the best-in-class product for each type of communication can rely on Yodel to handle their phone service.

Benefits of a Cloud-Based Contact Center

Implementing new business technology can often seem like a headache to a business. With a cloud contact center, you’re able to access a solution that doesn’t leave you with more problems than when you started. A cloud contact center is able to offer your business a flexible and reliable solution that can be implemented in minutes. All you need is a reliable internet connection, and you can be on your way to seeing improved customer satisfaction.

1. Scalability: A web-based solution gives your team the flexibility to easily change your needs, without an expensive or time-intensive process.
2. International Capabilities: Access an international phone number, helping your team effectively cater to a global economy. You can also benefit from adding remote workers from around the globe.
3. Trusted Reliability: With a global network of trusted local carriers, you can count on a high-quality call experience.
4. Cost-Effective: A cloud-based solution helps your team avoid costly overhead and maintenance expenses that come with hosting a contact center on-site. Enjoy cutting down your operating costs with a cloud based contact center.

Improving Customer Experience

With a cloud contact center, you are able to offer your customers an improved customer service experience. Utilize features designed to help you prioritize your callers, differentiating yourself from your competitors. This can lead to increased customer engagement, turning your casual buyers into loyal customers.

Optimizing your Workforce and Workload

Optimize your phone system, and empower your team with features designed for customer support calls. Easily integrate into tools and systems that your team already loves, helping you to get the most out of your phone communication.

Strong security across channels

Never worry about your business phone communication security. With Yodel, you access encrypted calls, and securely stored user and call data. Our GDPR Compliant call recording system gives our users an added layer of security.

Improve agent efficiency

Your team will be better equipped to handle calls in a timely manner, especially when they take advantage of an intuitive phone system. With time saving features such as Voice Response IVR, and customized canned responses, your phone communication will be more efficient.

• Call Queueing: If no one is available, calls can be quickly added to a queue until they can be answered. This will easily and effectively help your team process a high volume of calls.
• Call Monitoring: Easily view information about all active calls, helping your team stay on the same page. Whether you want to lend a hand to your team, observe for call quality purposes, or train an employee, call monitoring can help you achieve your goals.
• Contact Synchronization: Quickly sync contacts from other lists and platforms, enabling a seamless transition and continued use. Keep your caller information consistent to ensure ease of use.
• Unlimited Concurrent Calls: Make and receive unlimited parallel calls on the same phone number, at the same time.
• Call Tagging: Add customizable tags to your calls to give them a description. Easily sort and search through categorized calls to keep track of important information.
• Ring Groups: Set customizable ring groups, who will all get notified of relevant incoming calls.
• Forward to Phone: Transfer a call to your mobile device to easily take your calls with you, wherever you are going.
• Integrations Made Easy: Integrate your phone system into tools your business is already using, such as Slack, SaaS tools, CRM software, and more.

A system trusted by thousands of companies to provide a high-quality, dead simple, and technologically advanced system. See why our customers love using Yodel!

Making the Switch Has Never Been Easier!

1. Create Your Trial Account And Receive A Phone Number

   Easily filter to find specific area codes and countries. With 70 different countries to choose from, you will be able to find a number that fits your business needs.

2. Invite Your Team Members And Assign Roles

   Designate Admin, Member, and Guest roles to help your team have access to everything they need.

3. Make And Receive Calls

   Take advantage of our Slack integration, or use our Web, Desktop, or Mobile apps! With plenty of options, your team can choose the system that works best for them!

4. Track And Record Calls

   Use features such as call logs, and reports to monitor your call data.