Yodel — Cloud Based Contact Center Service

Elevate your business contact center with an internet-based solution, and unlock next generation features.

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What is a Cloud Contact Center?

A cloud-based contact center is the web-based contact center solution that your team has been looking for. As an internet-based solution, your team is able to access functionalities that previously were only possible with expensive on-premise hardware and software. A cloud contact center gives your team quick and easy access to call center software, without needing the commitment or hassle of an on-premise solution.

Cloud Contact Center vs. Traditional PBX

Empower your Contact Center or Call Center with Yodel

Call Center

  • Focuses on telephone-based customer support.
  • For teams who want access to a virtual call center, Yodel is able to offer the perfect solution. Yodel can help your business improve customer interactions, increase efficiency, and enable flexible working.

Contact Center

  • Focuses on incoming customer service for all forms of business communication, whether that’s over the phone, email, social media, or a combination of mediums.
  • Teams have the ability to pick one platform to handle all forms of communication, or they can utilize the best product offerings in each category. Teams who chose to use the best-in-class product for each type of communication can rely on Yodel to handle their phone service.

Benefits of a Cloud-Based Contact Center

Implementing new business technology can often seem like a headache to a business. With a cloud contact center, you’re able to access a solution that doesn’t leave you with more problems than when you started. A cloud contact center is able to offer your business a flexible and reliable solution that can be implemented in minutes.

  1. Scalability: A web-based solution gives your team the flexibility to easily change your needs, without an expensive or time-intensive process.
  2. International Capabilities: Access an international phone number, helping your team effectively cater to a global economy.
  3. Trusted Reliability: With a global network of trusted local carriers, you can count on a high-quality call experience.
  4. Cost-Effective: A cloud-based solution helps your team avoid costly overhead and maintenance expenses that come with hosting a contact center on-site.
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Is Contact Center the best solution for your business?

Improving Customer Experience

With a cloud contact center, you are able to offer your customers an improved customer service experience. Utilize features designed to help you prioritize your callers, differentiating yourself from your competitors.

Optimizing your Workforce and Workload

Optimize your phone system, and empower your team with features designed for customer support calls. Easily integrate into tools and systems that your team already loves, helping you to get the most out of your phone communication.

Strong security across channels

Never worry about your business phone communication security. With Yodel, you access encrypted calls, and securely stored user and call data. Our GDPR Compliant call recording system gives our users an added layer of security.

Contact Center Software Features

  • Interactive Voice Response IVR: Start your contact center process by routing callers based on what they are saying, instead of selecting numbers from a menu.

    Inveractive Voice Response
    Inveractive Voice Response IVR

  • Text Messaging: Send your callers a text message, helping you communicate effectively with your customers.

    Text Messaging
    Business Text Messaging in Slack

  • Call Queueing: If no one is available, calls can be quickly added to a queue until they can be answered.

  • Call Monitoring: Easily view information about all active calls, helping your team stay on the same page.

  • Voicemail Transcription: Yodel records voicemails as both audio recordings and displayed in a text format.

    Voicemail Transcription
    Voicemail Transcription in Slack

  • Call Screening: Yodel is able to answer your calls and transcribe caller intent, helping your team know who is calling and why.

  • Contact Synchronization: Quickly sync contacts from other lists and platforms, enabling a seamless transition and continued use.

  • Unlimited Concurrent Calls: Make and receive unlimited parallel calls on the same phone number, at the same time.

  • Call Tagging: Add customizable tags to your calls to give them a description. Easily sort and search through categorized calls to keep track of important information.

  • Ring Groups: Set customizable ring groups, who will all get notified of relevant incoming calls.

  • Forward to Phone: Transfer a call to your mobile device to easily take your calls with you, wherever you are going.

  • Integrations Made Easy: Integrate your phone system into tools your business is already using, such as Slack, SaaS tools, CRM software, and more.

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Most Reliable Business Phone Service

A system trusted by thousands of companies to provide a high-quality, dead simple, and technologically advanced system. See why our customers love using Yodel!

Making the Switch Has Never Been Easier!

How to create a Yodel.io account

  1. Create Your Trial Account And Receive A Phone Number

    Easily filter to find specific area codes and countries. With 70 different countries to choose from, you will be able to find a number that fits your business needs.

  2. Invite Your Team Members And Assign Roles

    Designate Admin, Member, and Guest roles to help your team have access to everything they need.

  3. Make And Receive Calls

    Take advantage of our Slack integration, or use our Web, Desktop, or Mobile apps! With plenty of options, your team can choose the system that works best for them!

  4. Track And Record Calls

    Use features such as call logs, and reports to monitor your call data.

Learn more about Yodel features with 14-day free trial

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“Yodel has been a partner to us since day 1. As our Concierge Team has scaled over the years, so has Yodel's product. They've supported us in building meaningful relationships with our Recipients, which is part of our team's mission.”

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