A cloud-based contact center is the web-based contact center solution that your team has been looking for. As an internet-based solution, your team is able to access functionalities that previously were only possible with expensive on-premise hardware and software. A cloud contact center gives your team quick and easy access to call center software, without needing the commitment or hassle of an on-premise solution.
Implementing new business technology can often seem like a headache to a business. With a cloud contact center, you’re able to access a solution that doesn’t leave you with more problems than when you started. A cloud contact center is able to offer your business a flexible and reliable solution that can be implemented in minutes.
With a cloud contact center, you are able to offer your customers an improved customer service experience. Utilize features designed to help you prioritize your callers, differentiating yourself from your competitors.
Optimize your phone system, and empower your team with features designed for customer support calls. Easily integrate into tools and systems that your team already loves, helping you to get the most out of your phone communication.
Never worry about your business phone communication security. With Yodel, you access encrypted calls, and securely stored user and call data. Our GDPR Compliant call recording system gives our users an added layer of security.
Interactive Voice Response IVR: Start your contact center process by routing callers based on what they are saying, instead of selecting numbers from a menu.
Text Messaging: Send your callers a text message, helping you communicate effectively with your customers.
Call Queueing: If no one is available, calls can be quickly added to a queue until they can be answered.
Call Monitoring: Easily view information about all active calls, helping your team stay on the same page.
Voicemail Transcription: Yodel records voicemails as both audio recordings and displayed in a text format.
Call Screening: Yodel is able to answer your calls and transcribe caller intent, helping your team know who is calling and why.
Contact Synchronization: Quickly sync contacts from other lists and platforms, enabling a seamless transition and continued use.
Unlimited Concurrent Calls: Make and receive unlimited parallel calls on the same phone number, at the same time.
Call Tagging: Add customizable tags to your calls to give them a description. Easily sort and search through categorized calls to keep track of important information.
Ring Groups: Set customizable ring groups, who will all get notified of relevant incoming calls.
Forward to Phone: Transfer a call to your mobile device to easily take your calls with you, wherever you are going.
Integrations Made Easy: Integrate your phone system into tools your business is already using, such as Slack, SaaS tools, CRM software, and more.
A system trusted by thousands of companies to provide a high-quality, dead simple, and technologically advanced system. See why our customers love using Yodel!
Create Your Trial Account And Receive A Phone Number
Easily filter to find specific area codes and countries. With 70 different countries to choose from, you will be able to find a number that fits your business needs.
Invite Your Team Members And Assign Roles
Designate Admin, Member, and Guest roles to help your team have access to everything they need.
Make And Receive Calls
Take advantage of our Slack integration, or use our Web, Desktop, or Mobile apps! With plenty of options, your team can choose the system that works best for them!
Track And Record Calls
Use features such as call logs, and reports to monitor your call data.
Yodel has been a partner to us since day 1. As our Concierge Team has scaled over the years, so has Yodel's product. They've supported us in building meaningful relationships with our Recipients, which is part of our team's mission.