Canned responses are an easy to use feature that allow you to respond to callers even when you can’t get to the phone. They can help you differentiate from your competitors by improving the quality of your customer service and phone communication. With canned responses, you are better prepared to handle situations such as:
Imagine you are in a meeting for the next 30 minutes, but your phone starts ringing. Easily send your caller a message that can say “I’m in a meeting, I will call you back shortly” It’s always helpful to keep your callers in the loop. This helps them avoid calling back before your agents are available, which could be very frustrating. Instead they will have a clear timeframe of when your phone lines will be more available, and they can decide to leave a message or call back again later.
Set yourself apart
If your competitors aren’t taking advantage of canned responses, then this is a great opportunity to differentiate yourself. Canned responses are an effective way to improve your customer service capabilities, and we are sure your callers will appreciate it.
Keep callers up to speed
Your callers won’t be left wondering why their call isn’t being answered, or what they should do next. Canned responses are also able to inform them of important information, the options are limitless as you can tailor them exactly to your needs.
Always feel prepared
With the ability to create canned responses ahead of time, you are able to efficiently and effectively address those incoming calls. Make phone communication even easier by taking advantage of this feature.
Determine the different use cases
Your team should start by identifying what kind of information you want to convey with canned responses.
Draft your canned responses
Figure out the phrasing and style that works best for your business.
Start using them
It really is that easy, you can start using canned responses with Yodel right away.
Create Your Trial Account And Receive A Phone Number
Easily filter to find specific area codes and countries. With 70 different countries to choose from, you will be able to find a number that fits your business needs.
Invite Your Team Members And Assign Roles
Designate Admin, Member, and Guest roles to help your team have access to everything they need.
Make And Receive Calls
Take advantage of our Slack integration, or use our Web, Desktop, or Mobile apps! With plenty of options, your team can choose the system that works best for them!
Track And Record Calls
Use features such as call logs, and reports to monitor your call data.
Yodel has been a partner to us since day 1. As our Concierge Team has scaled over the years, so has Yodel's product. They've supported us in building meaningful relationships with our Recipients, which is part of our team's mission.