Customizable Canned Responses — Yodel Business Phone System

Take your business phone system to the next level with canned responses, helping you deliver quality voice communication even if you can’t get to the phone.

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What are Canned Responses?

  • Prepared custom responses
  • Easy to select between
  • Sent to callers as an audio message

Importance of Canned Responses

Canned responses are an easy to use feature that allow you to respond to callers even when you can’t get to the phone. They can help you differentiate from your competitors by improving the quality of your customer service and phone communication. With canned responses, you are better prepared to handle situations such as:

When you’re in a meeting

Imagine you are in a meeting for the next 30 minutes, but your phone starts ringing. Easily send your caller a message that can say “I’m in a meeting, I will call you back shortly” It’s always helpful to keep your callers in the loop. This helps them avoid calling back before your agents are available, which could be very frustrating. Instead they will have a clear timeframe of when your phone lines will be more available, and they can decide to leave a message or call back again later.

A menu showing different Canned Response Options
Canned Response Options
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Why Should You Use Canned Responses?

  • Set yourself apart

    If your competitors aren’t taking advantage of canned responses, then this is a great opportunity to differentiate yourself. Canned responses are an effective way to improve your customer service capabilities, and we are sure your callers will appreciate it.

  • Keep callers up to speed

    Your callers won’t be left wondering why their call isn’t being answered, or what they should do next. Canned responses are also able to inform them of important information, the options are limitless as you can tailor them exactly to your needs.

  • Always feel prepared

    With the ability to create canned responses ahead of time, you are able to efficiently and effectively address those incoming calls. Make phone communication even easier by taking advantage of this feature.

How to Improve Customer Experience with Canned Responses

  1. Determine the different use cases

    Your team should start by identifying what kind of information you want to convey with canned responses.

  2. Draft your canned responses

    Figure out the phrasing and style that works best for your business.

  3. Start using them

    It really is that easy, you can start using canned responses with Yodel right away.

How to Set Up Canned Responses

  1. Start your free trial and create your Yodel account
  2. Receive your business phone number, and being the onboarding process
  3. Design your voicemail and greeting message, upload an audio file or write the text and have Yodel read it for you
  4. Configure your custom voicemail settings at the manage Yodel webpage

A menu showing how to activate canned responses
Activate Canned Responses

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One Phone System, Infinite Possibilities

With Yodel you will have access to a robust business phone system that is easy for your whole team to use.

  • The technological advantage

    Yodel can equip your team with a powerful cloud-based phone system that gives you access to next generation features that can increase your productivity, efficiency, flexibility, and accessibility.

  • Your customizable phone system

    Why invest in a system if it can’t do it all? From text messaging capabilities, to integrating into the tools your team loves, Yodel is the full service, user friendly solution that you have been looking for.

  • Excellent customer support since day one

    We pride ourselves on our ability to help our customers excel. With live chat support, continuous options for onboarding and training calls, and a responsive customer service team we make sure that your team is set up to succeed with Yodel.

  • Smart automation features

    Auto attendants are great for businesses of all sizes who are looking to add the benefits of a receptionist without increasing their team size. Yodel’s smart automation features help your team deliver higher quality phone communications by automating portions of the call experience such as finding out caller intent, intelligent routing, and more.

  • A system you and your callers can trust

    With GDPR compliant standards, Yodel is always up to date with the latest global communication policies. Yodel also works with a global network of trusted carriers to ensure high quality service.

  • Unified communications possibilities

    Take advantage of our integration options to centralize your phone communication with the tools your team already loves to use. Streamline your communication and create a more efficient workflow with Yodel.

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Get Started with Yodel Today!

  1. Create Your Trial Account And Receive A Phone Number

    Easily filter to find specific area codes and countries. With 70 different countries to choose from, you will be able to find a number that fits your business needs.

  2. Invite Your Team Members And Assign Roles

    Designate Admin, Member, and Guest roles to help your team have access to everything they need.

  3. Make And Receive Calls

    Take advantage of our Slack integration, or use our Web, Desktop, or Mobile apps! With plenty of options, your team can choose the system that works best for them!

  4. Track And Record Calls

    Use features such as call logs, and reports to monitor your call data.

Ready to supercharge your phone system? Enjoy your 14 day free trial!

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“I can do a phone call, similar to talking to someone in person and it is clear and our clients can hear us. Another feature that I love about Yodel is how easy it is to block solicitation. Portability of the system from the desktop to the mobile phone through Slack is great as well. Taking the best of communication with Slack and giving it a phone integration. Yodel is basically communication of the future if you ask me.”

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