Call screening can help your business direct the flow of your business phone communication. Take control of your phone communication with Yodel.
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Phone communication is a crucial part of running a business, and being available to help legitimate callers is a huge component of that. However, when your phone lines are constantly ringing with spam calls, it takes away time from your valued callers.
Untimely calls can also cost your business in terms of productivity, with each phone unnecessarily interrupting your workflow.
Yodel is able to help stop unwanted calls, without losing the calls that matter.
Yodel is able to automatically answer your phone calls, and find out the reason for the call. Caller intent will be automatically transcribed so that you and your team can easily find out the purpose of the call before being connected.
From there, you can decide to pick up the call, route it to the most relevant team member, decline it, or send it to voicemail.
A call screener helps you know the purpose of an incoming phone call, helping you to decide the best way to handle it.
Discover the benefits of adding a call screening tool to your phone communication.
When you are looking for the best call screener for your business, consider a service with the following options! Combined, they work to give you the best call screener experience.
Call screening gives your team access to live transcripts as Yodel finds out caller intent. This information can help you decide how to proceed with the call. Knowing caller intent from the start takes the guesswork out of answering calls, and helps your team provide an efficient resolution. Increase efficiency, satisfaction, and eliminate guesswork with call screening.
If you aren’t able to answer an incoming call, you can easily choose from a list of customizable canned responses. The responses will be sent to your incoming caller as a voice message, before directing them to voicemail. This lets you personally respond to your callers, even if you can’t answer a call.
Voice IVR goes beyond the traditional “press 1 for Sales, press 2 for Support…” messages. Instead, voice IVR system is able to listen to what your callers are saying in real-time, and transfer them accordingly. Eliminate annoying menu options while still auto-directing incoming calls with Voice IVR.
Set up customizable call filters that help you direct callers to the right people, and block calls that aren’t relevant to your business. With customizable filters, you are able to easily adjust your parameters to keep them up to date with current phone communication needs.
Yodel doesn’t only offer call screening features. We are able to offer tons of features to help you get the most out of your business phone system!
Voicemail Transcription: Yodel records voicemails as both audio recordings and displayed in a text format.
Integrations Made Easy: Integrate your phone system into tools your business is already using, such as Slack, SaaS tools, CRM software, and more.
Call Collaboration: Collaborate with your team on calls by sharing notes in real-time, utilizing conference calls, and using call whispering to share relevant information with teammates.
Call Recording: Start, pause, and end recording of live calls, and then easily access recordings to review important details.
Business Text Messaging: With Yodel you can send your customers text messages, helping you communicate with them even when you can’t take a call.
Office Hours: Make sure that your callers always know when your team is available by setting up office hours that notify incoming callers.
And more! For a full list of Yodel features, head over to our features page.