Call Screening Service for Your Business

Call screening can help your business direct the flow of your business phone communication. Take control of your phone communication with Yodel.

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What is Call Screening?

Phone communication is a crucial part of running a business, and being available to help legitimate callers is a huge component of that. However, when your phone lines are constantly ringing with spam calls, it takes away time from your valued callers.

Untimely calls can also cost your business in terms of productivity, with each phone unnecessarily interrupting your workflow.

Yodel is able to help stop unwanted calls, without losing the calls that matter.

Yodel.io What is Call Screening

How does a Call Screener work?

Yodel is able to automatically answer your phone calls, and find out the reason for the call. Caller intent will be automatically transcribed so that you and your team can easily find out the purpose of the call before being connected.

From there, you can decide to pick up the call, route it to the most relevant team member, decline it, or send it to voicemail.

A call screener helps you know the purpose of an incoming phone call, helping you to decide the best way to handle it.

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Benefits of using a Call Screening Service

Yodel.io Call Screening Feature
Call Screening

Discover the benefits of adding a call screening tool to your phone communication.

  • Caller Identification: Caller ID will be displayed from the incoming call, helping you streamline the process if there are known relevant, or irrelevant numbers.
  • Easily Decline Robocalls: Instead of a call making its way to a live team member, only for it to be a robocaller, call screening can deny the call right from the start!
  • Send Low-Priority Calls to Voicemail: Determine the best time to address each situation, with the ability to easily send calls to voicemail.
  • Save Your Team Time: Streamlining your call screening can help avoid unnecessary distractions, helping to reduce wasted time.
  • Give Your Legitimate Callers Top-Tier Service: By finding out caller intent, you can direct the call to the best team member to handle it. This helps your callers get to a quicker resolution, and avoids multiple transfers.

Key Features in a Call Screener

When you are looking for the best call screener for your business, consider a service with the following options! Combined, they work to give you the best call screener experience.

  1. Call Screening

    Call screening gives your team access to live transcripts as Yodel finds out caller intent. This information can help you decide how to proceed with the call. Knowing caller intent from the start takes the guesswork out of answering calls, and helps your team provide an efficient resolution. Increase efficiency, satisfaction, and eliminate guesswork with call screening.

  2. Canned Responses

    If you aren’t able to answer an incoming call, you can easily choose from a list of customizable canned responses. The responses will be sent to your incoming caller as a voice message, before directing them to voicemail. This lets you personally respond to your callers, even if you can’t answer a call.

  3. Voice IVR

    Voice IVR goes beyond the traditional “press 1 for Sales, press 2 for Support…” messages. Instead, voice IVR system is able to listen to what your callers are saying in real-time, and transfer them accordingly. Eliminate annoying menu options while still auto-directing incoming calls with Voice IVR.

    Voice IVR

  4. Call Filters

    Set up customizable call filters that help you direct callers to the right people, and block calls that aren’t relevant to your business. With customizable filters, you are able to easily adjust your parameters to keep them up to date with current phone communication needs.

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Yodel Has You Covered

Yodel doesn’t only offer call screening features. We are able to offer tons of features to help you get the most out of your business phone system!

What other features are important in a Business Phone Service?

  1. Voicemail Transcription
    Yodel records voicemails as both audio recordings and displayed in a text format.

  2. Integrations Made Easy
    Integrate your phone system into tools your business is already using, such as Slack, SaaS tools, CRM software, and more.

  3. Call Collaboration
    Collaborate with your team on calls by sharing notes in real-time, utilizing conference calls, and using call whispering to share relevant information with teammates.

  4. Call Recording
    Start, pause, and end recording of live calls, and then easily access recordings to review important details.

  5. Business Text Messaging
    With Yodel you can send your customers text messages, helping you communicate with them even when you can’t take a call.

    Business Text Messaging
    Business Text Messaging

  6. Office Hours
    Make sure that your callers always know when your team is available by setting up office hours that notify incoming callers.

And more! For a full list of Yodel features, head over to our features page.

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FAQs

  • Yodel Trial Basics

    Get started with a free trial today! No credit card is needed, and you can cancel at any time. This 14-day free trial is designed to let you test out how Yodel can help your small business, right from the start.

  • Getting a Yodel Business Number

    Our easy onboarding process includes receiving a Yodel phone number. With 70 different country codes to choose from, you can find a number that fits your business needs.

  • Yodel Apps

    Easily take business calls wherever you are, by connecting with the Yodel apps! Apps are available across iPhone, Android, Windows, and macOS helping you do business, wherever you are.

  • SIP Support for Hardware Phones

    If taking calls on a hardware phone works best for your team, then you’re in luck! Yodel can be connected with traditional phones, giving your team the option to take calls the way they want to.

Ready to supercharge your phone system? Enjoy your 14 day free trial.

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