Business Phone System with Call Log Feature — Yodel

Yodel’s Call Log gives you important information in one easy to access location. You will never have to search through multiple windows or files to find information on past calls that can be vital to your business operations. With Yodel, you can easily see the following information stored within your Call Log:

• The number of the party who either was called, or called you
• Which Yodel number was called, or was used to make an outgoing phone call
• The date and time of the phone call
• Which Yodel user(s) was involved in the phone call
• The length of the call
• Tags that were added to the phone call

The applications of having this information are really endless, as it can provide valuable information pulled directly from your phone call history for you and the rest of your team.

Your Call Log can be a great source of information about your call history for your team. Consider the following use cases that can give you inspiration on how you can start taking advantage of Yodel’s Call Log.

Make calling back easier than ever

You can directly initiate a call from the Call Log, making it easy to call your customers back. You will be able to quickly review a summary of the call, which can be helpful as you refresh your memory about the previous or missed call. From there you can easily click on the “Call” button to place a new call.

Consult your team before placing calls

The Call Log will show you the team members who were involved in previous calls, which can be valuable information. If you are calling a customer back, you can consult the team members who talked with them before to get on the same page before making your call.

Share relevant information

Within the Call Log you can access Call Tagging, which allows you to label certain calls with relevant information. For example, if you add the tag “Customer Support” to calls in your log, you can get a quick visual on how many recent calls were for customer support reasons.

And more! These are only some of the potential ways you could start taking advantage of Yodel’s Call Log.

Checking Call Log in Yodel

Yodel gives you access to your Call Log right at your fingertips.

1. Open your Yodel dashboard at manage.yodel.io
2. Click on Call Log in the menu bar

And voila! It really is that simple to access all the important information stored within your Call Log.

1. Create Your Trial Account And Receive A Phone Number

   Easily filter to find specific area codes and countries. With 70 different countries to choose from, you will be able to find a number that fits your business needs.

2. Invite Your Team Members And Assign Roles

   Designate Admin, Member, and Guest roles to help your team have access to everything they need.

3. Make And Receive Calls

   Take advantage of our Slack integration, or use our Web, Desktop, or Mobile apps! With plenty of options, your team can choose the system that works best for them!

4. Track And Record Calls

   Use features such as call logs, and reports to monitor your call data.