Features for your team
Imagine what Yodel can do for your team.
Look through the list of features and see for yourself!
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Trusted by thousands of companies
Amazing and unique features
Route callers based on what they are saying instead of letting them “press 1 for Sales, press 2 for Support, …”
Yodel answers your calls and transcribes the caller’s intent so you always know who is calling and why they are calling.
No time to answer the call? Choose from customizable canned responses to send your caller a voice message.
Speech Recognition and Synthesis
Latest technology trends are used to deliver high quality speech recognition to automate your calls.
Activate call recording for your phone number. You can also activate/deactivate a recording during an active call.
Get your phone system up and running in minutes. No complicated adoption from your previous business phone.
Browser Extensions for Click to Dial
Any phone number that is displayed in your browser is changed to a link to directly call the number.
Take advantage of streamlined workflows by connecting Yodel your software tools.
Add customizable tags to your calls to help give them description, and to easily search and sort through your categorized calls.
Call Button on Website
Give your website visitors a way to directly call you without displaying a phone number.
iPhone and iPad App
Make and receive calls from your business phone on your iPhone and iPad. Incoming calls will directly ring your devices.
Desktop App for MacOS and Windows
Use Yodel natively on your computer with the desktop apps.
Basics – It’s a phone system
International Phone Numbers
Create a phone number in your local area, available in over 100 countries.
Easily have access to toll-free numbers in your local area.
Text Messages (SMS)
Yodel lets you send customers who call a text-message, easily responding if you can’t get to the phone.
Unlimited Concurrent Calls
Make and receive unlimited parallel calls on the same phone number, at the same time.
Set up a customizable welcome message to greet all of your incoming callers.
Music on Hold
Yodel allows you to set up music for your callers to hear, if they are put on hold.
Line busy right now? Not a problem as calls are quickly added to a queue until they can be answered.
Record or write a customized message for your customers to hear if they are sent to voicemail.
Quickly let your customers know when your team is and isn’t available for calls. The caller will get sent to voicemail when calling outside of the office hours.
Yodel lets you set customizable groups, who will all get notified of incoming calls relevant to that group.
Yodel lets your whole team easily see incoming calls, and be able to join or listen to a call whenever needed.
Yodel will conveniently save all of your calls in a call log that can easily be searched through.
Text Message (SMS) Log
Easy access to all of your text messages in a log that can easily be searched through.
Yodel allows you to put your callers on hold during a call, giving you time to find the right answer.
No need to waste time transferring calls, Yodel will let you put your caller on hold until another user picks up the call.
Yodel gives you the option to speak to your teammates before transferring a call.
Set up a convenient menu for incoming callers, with simple and customizable options.
Next Generation Features
Yodel records voicemails as both audio recordings and displayed in a text format so you can either read or listen to all incoming voicemails.
Start, Stop, and Resume Call Recording
Your team can easily decide when to record calls, and when to not.
Forward to Phone
Need to leave the office while on a call? Forward the call to your cell to continue your conversation.
Get notifications as they happen, so you never have to worry about.
Ring on Speaker
With the Yodel desktop app, calls get announced on your computer with a real ring.
Quickly synch contacts from other lists and platforms, eliminating the tedious task of copying over information.
Yodel displays all information on an active call, so everyone can be on the same page.
Give your colleague relevant information about the call while they are speaking to the caller.
Make notes about an active call and share this information with your team.
Get reports on all call data in your Yodel dashboard.
Quickly direct calls to the right people, and block calls that aren’t relevant to your business.
30+ Languages Numbers
Yodel supports over 30+ languages, giving global access to internet phone system software.
Shared Address Book
All users will be able to add to one shared address book, preventing confusion across colleagues.
With Yodel you can easily block numbers at your own discretion.
Yodel Apps and more
Yodel won’t let you ever miss any incoming calls with notifications sent directly to your desktop.
User Based Notification
Easily have notifications set to alert specific users of incoming calls.
Quickly forward calls to other users all in one place, saving your customers valuable time.
Add the Yodel extension to Chrome for easy website screening, creating convenient click to dial.
Add the Yodel extension to Firefox for easy website screening, creating convenient click to dial.
Want a desk phone? Yodel can be linked to physical phones, like in the old times.
Virtual Phone System
Yodel is an internet based phone system, letting you easily make and receive calls from any laptop, smart device, or hardware phones.
Yodel allows you to customize user access, and decide who has access to different information.
Text to Speech
With Yodel you can type in responses to customers, which will be conveniently turned into speech.
Yodel will automatically transcribe incoming calls and voicemails, and store them for easy review.
Webhooks and API
Easily share information gathered by Yodel about calls to 3rd party tools.
Connect your phone to any other business tool your company is using to share all relevant information with each other.
Easily combine your phone system with your CRM software to have all incoming customer data in the same place.
Live Activity Feed
Yodel allows you to easily see in real time which users are on a call, calls that are coming in, and the length of current calls.
Computer Telephony Integration CTI
Easily navigate and control all your business phone activities directly from your computer with your SaaS integrations .
Yodel works with trusted local carriers to guarantee the best possible call quality.
Call Quality Warnings
If the connectivity slows on an active call, Yodel will alert you of the change in quality.
All data and information is securely stored, giving you and your customers peace of mind.
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