Route callers based on what they are saying instead of letting them “press 1 for Sales,
press 2 for
Support, …”
Call Screening
Yodel answers your calls and transcribes the caller’s intent so you always know who is
calling and
why they are calling.
Canned Responses
No time to answer the call? Choose from customizable canned responses to send your
caller a voice
message.
Speech Recognition and Synthesis
Latest technology trends are used to deliver high quality speech recognition to automate
your calls.
Call Recording
Activate call recording for your phone number. You can also activate/deactivate a
recording during
an active call.
Easy Configuration
Get your phone system up and running in minutes. No complicated adoption from your
previous business
phone.
Browser Extensions for Click to Dial
Any phone number that is displayed in your browser is changed to a link to directly call
the number.
Integrations
Take advantage of streamlined workflows by connecting Yodel your software tools.
Tags
Add customizable tags to your calls to help give them description, and to easily search
and sort
through your categorized calls.
Call Button on Website
Give your website visitors a way to directly call you without displaying a phone number.
iPhone and iPad App
Make and receive calls from your business phone on your iPhone and iPad. Incoming calls
will
directly ring your devices.
Desktop App for MacOS and Windows
Use Yodel natively on your computer with the desktop apps.
Basics – It’s a phone system
International Phone Numbers
Create a phone number in your local area, available in over 100 countries.
Toll-Free Numbers
Easily have access to toll-free numbers in your local area.
Text Messages (SMS)
Yodel lets you send customers who call a text-message, easily responding if you can’t
get to the
phone.
Unlimited Concurrent Calls
Make and receive unlimited parallel calls on the same phone number, at the same time.
Welcome Message
Set up a customizable welcome message to greet all of your incoming callers.
Music on Hold
Yodel allows you to set up music for your callers to hear, if they are put on hold.
Call Queueing
Line busy right now? Not a problem as calls are quickly added to a queue until they can
be answered.
Voicemail
Record or write a customized message for your customers to hear if they are sent to
voicemail.
Office Hours
Quickly let your customers know when your team is and isn’t available for calls. The
caller will get
sent to voicemail when calling outside of the office hours.
Ring Groups
Yodel lets you set customizable groups, who will all get notified of incoming calls
relevant to that
group.
Conferencing
Yodel lets your whole team easily see incoming calls, and be able to join or listen to a
call
whenever needed.
Call Log
Yodel will conveniently save all of your calls in a call log that can easily be searched
through.
Text Message (SMS) Log
Easy access to all of your text messages in a log that can easily be searched through.
On Hold
Yodel allows you to put your callers on hold during a call, giving you time to find the
right
answer.
Call Transfer
No need to waste time transferring calls, Yodel will let you put your caller on hold
until another
user picks up the call.
Warm Transfer
Yodel gives you the option to speak to your teammates before transferring a call.
DTMF
Set up a convenient menu for incoming callers, with simple and customizable options.
Next Generation Features
Voicemail Transcription
Yodel records voicemails as both audio recordings and displayed in a text format so you
can either
read or listen to all incoming voicemails.
Start, Stop, and Resume Call
Recording
Your team can easily decide when to record calls, and when to not.
Forward to Phone
Need to leave the office while on a call? Forward the call to your cell to continue your
conversation.
Real-Time Notifications
Get notifications as they happen, so you never have to worry about.
Ring on Speaker
With the Yodel desktop app, calls get announced on your computer with a real ring.
Contact Synchronization
Quickly synch contacts from other lists and platforms, eliminating the tedious task of
copying over
information.
Call Monitoring
Yodel displays all information on an active call, so everyone can be on the same page.
Call Whispering
Give your colleague relevant information about the call while they are speaking to the
caller.
Call Commenting
Make notes about an active call and share this information with your team.
Reports
Get reports on all call data in your Yodel dashboard.
Call Filters
Quickly direct calls to the right people, and block calls that aren’t relevant to your
business.
30+ Languages Numbers
Yodel supports over 30+ languages, giving global access to internet phone system
software.
Shared Address Book
All users will be able to add to one shared address book, preventing confusion across
colleagues.
Block Numbers
With Yodel you can easily block numbers at your own discretion.
Yodel Apps and more
Desktop Notifications
Yodel won’t let you ever miss any incoming calls
with notifications sent directly to your
desktop.
User Based Notification
Easily have notifications set to alert specific
users of incoming calls.
In-App Forwarding
Quickly forward calls to other users all in one
place, saving your customers valuable time.
Chrome Extension
Add the Yodel extension to Chrome for easy
website screening, creating convenient click to
dial.
Firefox Extension
Add the Yodel extension to Firefox for easy
website screening, creating convenient click to
dial.
SIP Support
Want a desk phone? Yodel can be linked to
physical phones, like in the old times.
Technology
Virtual Phone System
Yodel is an internet based phone system, letting
you easily make and receive calls from any laptop,
smart device, or hardware phones.
Access Rights
Yodel allows you to customize user access, and
decide who has access to different information.
Text to Speech
With Yodel you can type in responses to
customers, which will be conveniently turned into
speech.
Voice Transcription
Yodel will automatically transcribe incoming
calls and voicemails, and store them for easy
review.
Webhooks and API
Easily share information gathered by Yodel about
calls to 3rd party tools.
SaaS Integration
Connect your phone to any other business tool
your company is using to share all relevant information
with each other.
CRM Integration
Easily combine your phone system with your CRM
software to have all incoming customer data in the
same place.
Live Activity Feed
Yodel allows you to easily see in real time
which users are on a call, calls that are coming in, and
the length of current calls.
Computer Telephony Integration CTI
Easily navigate and control all your business
phone activities directly from your computer with your
SaaS integrations .
Reliability
Global Network
Yodel works with trusted local carriers to
guarantee the best possible call quality.
Call Quality Warnings
If the connectivity slows on an active call,
Yodel will alert you of the change in quality.
Encrypted Calls
All data and information is securely stored,
giving you and your customers peace of mind.