Remote working is able to enable you and your team to take your business and work on the go. Whether you use that flexibility to travel, or just change up where you work, it’s undeniable that running a remote business comes with a special set of benefits. However, sometimes it can seem a little unclear on how to take your remote business to the next level.
You may have already considered different growth strategies, but many are directed at more traditional businesses. Typical growth strategies like adding a new location may not make sense for a virtual team, but there are other options if you are trying to scale your virtual business.
If you’re looking to grow your remote business, it might be time to consider growing your team. In this post we’ll be discussing why growing your remote team can help your business as a whole grow. In upcoming weeks we will be adding to this series with advice on how to expand your team, if you decide that’s the right choice for you.
You’ll be able to handle a higher volume of customers:
Adding man-& woman power to your team may help you serve more customers than you currently are. If you’re currently turning down work because of a lack of staff, then it’s a direct sign that it’s time to grow your team. Even if you aren’t seeing that direct of a sign, that doesn’t mean it isn’t there. If there are excessive caller wait times, an overwhelming amount of tickets to handle, or piling up work then these are all signs that it might be time to expand your team.
Overworked team members are never at their most productive. If there is a mountain of work, it can be hard to complete each task fully which can lead to mistakes and revisions that could have otherwise been avoided. It can also lead to tasks falling through the cracks, or tasks getting put on the back burner for longer than they should be.
If your current employees are overworked, then they are at a high risk of burning out. Even if they aren’t currently overworked, look at your upcoming months and quarters. If you’re expecting an influx of work, or increased projects to handle, it isn’t always feasible to tackle those upcoming tasks with the same number of employees. If you try to, you might find yourself with a lot of overworked and unhappy employees.
Improved customer service:
Many of the signs already mentioned have a direct relationship with the quality of customer service your business can provide. By being able to address caller wait times, address tickets, and other problems that arise with an understaffed team you will be able to improve your level of customer service. For a team looking to grow their business, focusing on customer service can be a huge advantage and lead to better customer retention rates and increased word of mouth recommendations.
Expand your offerings:
If you’re looking to add new products or new content, adding a team member can help you do that. You’re able to delegate new tasks more effectively, helping your team provide more value to your customers.
If you think that growing your remote team might be the right next step for your business, then stay tuned for the next installment in our Growing on the Go series. We will be focusing on the best practices for hiring a new virtual employee, with the crucial first steps to take before publishing a job posting.
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