The newest Yodel feature is called Office Hours and it is exactly what it stands for: You can now let us know your hours of operation, and according to them, Yodel takes care of your callers!
We decided to implement the office hours feature, so you have even more ways of personalizing Yodel to fit your business' needs. Let Yodel know when someone is available to take calls and otherwise inform callers of your hours of operation.
It is as easy as it gets:
Office Hours example: Monday through Thursday from 09:00 until 12:00 and 01:00 until 05:00 and Fridays from 09:00 until 01:00.
Pro-tip: The “announcement only” feature can be paired with Yodel’s “voicemail” feature. This lets Yodel know to send callers to voicemail outside your available time. Next time you log into Slack, you can read up on your missed calls and if you would like to, also listen to the voicemails that were left. You can find them right in the thread of the missed call as well as saved to your Yodel call log.
Small-Business hack: If you are a one-man-show, think about your lunch break and keep these times unselected as well.
If you work with virtual clients, I’m guessing at one point or another you have found yourself …
To know right away what a call was about, we integrated a new feature: Call Tagging.