product updates

Calling all Intercom Lovers

If you are looking for the best way to synchronize your phone system with Intercom, look no further than our latest integration!
Olivia Maier

Olivia Maier

4 min read

Does your team love Intercom?

You certainly aren’t alone! Intercom is trusted by over 20,000 teams, who rely on the platform to better communicate with their customers. That means that every team using Intercom has at least one thing in common: an understanding of how valuable customer communication is for a business.

If you aren’t already familiar with Intercom, Intercom is able to bring a conversational approach to customer support. Intercom can support live chat capabilities, as well as bots, apps, in-app messages, and more. These features all allow you to connect with your customers, and the variety of options helps make Intercom a perfect solution for businesses of all sizes and styles.

Intercom’s mission is one which Yodel very closely relates to, which is giving customers and businesses more opportunities to connect in a way that makes sense. That’s why we wanted to give you ANOTHER option within Intercom that will allow you to connect with customers: Text Messaging.

Wait… you can text within Intercom?

We aren’t surprised that this may be news to you… because we are just announcing our latest integration option that helps you unlock new capabilities within Intercom, including business text messaging!

It’s simple to do. You can find all of your business text messages within ‘Conversations’. If you are starting a new conversation via text messaging, click on the phone number you’d like to send your message from. You can then type out your message, and click send. Just like that, you’ve unlocked a new channel of communication between you and your contacts.

If you receive an inbound text, Yodel will automatically start a new conversation. All inbound and outbound text messages will be stored within your contact’s profile. That way, you can easily access previous communications, and never have to worry about finding this information when you need it.

Explore more features

Excited? Just wait until you hear what else you can do…

With the Yodel and Intercom integration, you can unlock a whole lot more than just SMS texting. You will instantly be able to:

  • Sync your contact information:

    Yodel can automatically sync the contact information you already saved within Intercom. No one will have to manually input and update your contact information within your phone system. Instead, you can relax knowing that you will have consistent customer labeling across platforms.

  • Log call activity:

    Tired of switching between countless tabs to get the information you are looking for? With Yodel, you can access past phone calls all within Intercom. You can access your call activity by looking at ‘Events’ within your contact’s profile information. That way you can easily keep track of recent inbound and outbound calls involving specific contacts.

  • Call recordings:

    Want a refresher on recent communications? You can take advantage of Yodel’s call recording capabilities, and even access the call recordings from within Intercom. Simply go to ‘Events’ in your contact’s profile, and you will be able to access a link to your call recording.

How to setup Yodel with Intercom

If you’re looking to combine Yodel with Intercom, all it takes is a few clicks of a button. We made it simple so you don’t have to spend time worrying about getting set up, and instead can start taking advantage of all the new features you’ve unlocked within Intercom. To get started, follow these simple steps:

  1. Go to the manage integrations section in your Yodel account interface
  2. Click the “+” sign next to Intercom to easily add Yodel to Intercom
  3. Authorize access to share information across your favorite business tools

In the End…

You are able to instantly get more from both Intercom and your phone communication once you integrate the two. Integration only takes seconds with Yodel at your side. If you’re looking for other tools that Yodel can integrate seamlessly with, check out some of our favorite featured integrations such as: Slack, Salesforce, and Zapier!

You can get started today with a free trial from Yodel where you can explore our integrations, features, and even hop on a demo call with our team to learn how you can make Yodel work best for you.

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