opinion pieces

Which is the Best VoIP based Virtual Phone System?

Choosing a VoIP provider can be a difficult decision for your business. It can be hard to distinguish between different providers , and frustrating to feel like you don’t know where to go after conducting your initial research.
Olivia Maier

Olivia Maier

5 min read

If you have found yourself looking up “Which is the Best VoIP based virtual phone system”, then you have probably been met with sales and marketing materials of different solutions who will PROMISE that they are the best fit for you.

At Yodel we could tell you that we are the best fit, but we like to do things a little differently here. We are invested in seeing all of our users succeed, and we want them to feel confident in their choice of VoIP provider.

That’s why instead of giving you a sales pitch to answer your question, we wanted to give you a couple other questions you could be asking yourself to help determine the best VoIP provider for you and your team.

  1. Why are you looking for a VoIP provider?

    This question will help you clarify the things that you are looking for the most in a VoIP provider. Whether you want them to be the answer to a current phone system problem, you want a phone system that can scale, or something else you should find a system that can meet those goals.

  2. How does your team like to work?

    If you have a physical office your phone needs might be different than teams who are completely remote. Maybe your employees like to have a combination of work styles, and that is something they shouldn’t have to sacrifice with a new phone system. You need to determine how your team likes to work in order to find a virtual phone system that best fits that.

  3. What works well with your current phone system?

    If you love the collaboration or communication features of your current phone system, then you shouldn’t have to lose that. Instead try to find a provider that offers similar features, complimentary features, or next generation features of the tools your team already loves to use.

  4. What would you like to change about your current provider?

    Maybe you need better reliability, or easier access to customer service. No matter what it is, don’t bring current headaches with you as you choose a new phone provider. Look for a system that can eliminate the pain points you are currently experiencing with the system you have now.

  5. What are your phone system goals?

    Are you looking to create a full service contact center? Or are you trying to find a system that you can take with you on the go? Defining your phone system goals can help you have a more effective search process as you look at different providers.

These are just a few questions to keep in mind as you try to determine which is the best VoIP virtual phone system for your business. These questions can help you refine your search process, as well as ask the right questions when talking to different providers.

We created our own rankings based off of those questions. What do you think, do you think these represent the best VoIP based virtual phone systems?

  1. Yodel

    Yodel is able to join your small business as an additional employee, with the ability to become your very own virtual assistant. Beyond that Yodel is able to provide features built for small businesses, such as intelligent integrations with the tools you already love, features to enhance collaboration, and the ability to support both an in-person or fully remote team. You can get started with Yodel’s free 14 day trial.

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  2. Grasshopper

    Grasshopper’s free 7 day trial will give you exposure to the various features they are able to offer. Grasshopper is often seen as an excellent choice for businesses with 1-15 employees. While this may make scaling an issue in the future, if your SMB fits that profile Grasshopper may be a great fit.

  3. Google Voice

    If you are already taking advantage of Google apps, Google voice might be a good fit. While Google Voice doesn’t come with many standard VoIP features, the convenience of connecting it to your other Google apps may be worth it.

  4. RingCentral

    RingCentral is a full-service VoIP solution with many features SMBs may appreciate. That includes voicemail-to-text, call screening, and more. RingCentral is able to offer a free trial to get started.

  5. Aircall

    Aircall is able to give your team access to a 7 day free trial, during which you can access an international, local, or toll-free number. Aircall offers pricing plans at $30/user/month, and $50/user/month.

Try Before You Buy

The best virtual phone number providers will be offering a free trial for your team to take advantage of. Yodel goes as far as to offer a free trial with no credit card needed to get started. This can help you test out a system to determine if it is the right fit for your team and business needs. Don’t settle for a system that doesn’t give you the chance to test it out before you commit.

In the end, we are happy to be the best virtual phone system for the thousands of companies who are proudly using Yodel. Do you think that Yodel might be the best virtual phone system for you? Get started with a free trial today to test it out!

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