opinion pieces

Don’t Settle for a VoIP Provider Without…

A VoIP solution is a considerable investment for your business. While all VoIP systems are able to give you access to internet-based phone communication, that doesn’t mean that all providers are made equal.
Olivia Maier

Olivia Maier

5 min read

Your team shouldn’t have to settle for a system that isn’t working. Your team also shouldn’t have to settle for a system that can’t give you access to powerful features and capabilities that can help improve your business. We are here to help you evaluate your system to see if there are signs that it is time to make a change in your VoIP provider. We also wanted to give you a look at the VoIP features and capabilities you shouldn’t have to live without.

Signs it isn’t working…

Switch your VoIP provider if your expectations weren’t met, you’ve heard complaints, you have technological difficulties, or you aren’t seeing team improvements
It's time to switch when

It can be hard to know when it’s time to switch VoIP providers.

Even if you are frustrated with your current VoIP system, you may be seeing benefits that wouldn’t be possible with a traditional phone system making it hard to walk away. However, switching your VoIP provider wouldn’t mean losing any of the existing benefits you are experiencing. Instead, your new provider should add to those benefits in a way that isn’t currently possible. If you’re looking for some signs that it might be time to switch your VoIP provider, here are some to consider:

  • Technological issues: If your current provider isn’t working with trusted local carriers, they may not be able to give you access to a high quality connection. As a phone provider, your VoIP system should be able to meet this basic requirement. Technological issues can also include faulty integrations, an inability to work with your existing hardware, or a hard to navigate platform that leaves your team constantly frustrated.
  • Customer complaints: If you have received customer complaints, it might be worth considering if the root of the issue is your current VoIP system. A VoIP system should help resolve issues such as callers being routed to the wrong team members, long wait times, and impersonal voice communication. If your business started receiving complaints like those after adopting your current VoIP provider, then it is time to find a VoIP system that can provide the solution.
  • Unmet expectations: Before adopting a VoIP solution, you and your team did valuable research before landing on your current provider. When you picked your provider, you did it because you were promised certain benefits, features, and capabilities. Those were important to you during your selection process, and they shouldn’t be forgotten. If those expectations weren’t fully met, it’s time to find a provider who can meet them.
  • Stagnant improvements: Your VoIP system should help your team constantly improve in terms of voice communication, customer service, productivity, and more. Don’t settle for a system that only provides benefits upfront. If your VoIP system isn’t able to help your team continually improve, then you should consider switching to a system that can.
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Don’t Settle for VoIP Without:

When switching between VoIP providers, make sure that your new system is able to give your business the best tools and capabilities to succeed. We wanted to list our top three capabilities that you shouldn’t be living without when using a VoIP system. Those capabilities are supported by many different features, but we have listed a few to help you determine if a VoIP system has the tools you need.

Enhances collaboration, increased productivity, improves customer experience
Look for a VoIP system that

1. The ability to enhance collaboration:

Collaboration is a critical part of any business’s success. That’s why you shouldn’t settle for a VoIP system that doesn’t make business phone collaboration even easier and more successful.

The features to help you:

  • Ring Groups: Create a customizable group such as “Sales” who will all be notified of relevant incoming calls.
  • Call Tags: Create tags to add to calls to give them a description, letting your entire team easily search and sort categorized calls.
  • Contact Synchronization: Sync contacts from other lists and platforms to be added to a shared address book your team can access.

2. Tools to increase productivity:

Improving productivity is a goal for many businesses, but it can be hard to know where to start. Your VoIP system should be able to help your business achieve this goal, by making phone communication more efficient and effective.

The features to help you:

  • Voice Transcription: Voice transcriptions can help improve your team’s productivity as it automatically transcribes voicemail and calls. This reduces your team’s need to take notes during a call, while still having accurate information to review.
  • Global Network: A VoIP system that works with local carriers is able to give you access to a high quality connection, eliminating productivity killers such as a poor connection.
  • Multiple Languages: Improve your ability to create a productive global business with a system that supports many different languages.

3. The goal of improving the customer experience:

Your VoIP provider should share similar goals to your business, such as improving the customer experience. Don’t settle for a VoIP system that can’t help you better serve your callers.

The features to help you:

  • Canned Responses: Create customizable voice messages that can be sent to callers when you can’t answer an incoming call. These messages can let your callers know why you can’t take a call, or when you plan on calling back. This helps you give quality service, even when you can’t get to the phone.
  • Welcome Message: Start all your voice communication on the right note with a customizable welcome message. Greeting your callers is a small way to make a positive impact on the customer experience.
  • Voice IVR: Voice IVR can take call routing to the next level, as it routes callers based on what they are saying in real time. This lets your callers avoid remembering menu options and numbers, while still getting them where they need to go.

Where to go from here

Image of someone looking at two different paths

If you’ve realized it’s time to switch your VoIP provider, it can be hard to know where to start. Our best tip is to start with a no commitment free trial, so you can see what system works best for your team.

Yodel has been designed to give your business access to an easy to implement and easy to use system. Our product and free trial gives you access to all the things that your team shouldn’t have to live without when using a VoIP system. Get started today and see the difference between other providers, and Yodel.

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