opinion pieces

Best Rated Phone Systems for Small Business

Where you should look to determine the top rated phone system for SMBs

Olivia Maier

· 4 min read

Why do SMBs need a phone system?

You might be wondering if a phone system is really necessary for a small business in 2021. It might be tempting to use your personal phone for business, but that only opens you up to security and privacy concerns on top of logistical challenges. However committing to an analog phone system requires a hefty capital investment, and limits you in terms of flexibility.

That’s why a VoIP system is the perfect option for small businesses. With significantly less equipment requirements, and incredible flexible options, a virtual phone just makes sense.

In case you aren’t too familiar with VoIP systems, we wanted to give you a brief overview. VoIP systems, Voice over Internet Protocol, is a way to make and receive calls over the internet. With a VoIP system, your business could see many incredible benefits that include but are not limited to:

  • Lower telecommunications costs
  • Increased flexibility
  • Productivity and efficiency improvements
  • Improved international capabilities
  • Optimize your ability to take advantage of integrations

What should an SMB look for?

When you’re making the decision to adopt a VoIP system, there are a couple key things that SMBs should consider.

  1. Scalability:

    Don’t lock yourself into a phone system that will limit your growth. Your SMB should have a phone system that supports your potential to add team members, expand locations, improve your international presence, and increase your phone numbers.

  2. Functionalities:

    You shouldn’t have to give up anything that you love about phone communication when adopting a business phone system. No matter what it is, make sure your new phone system includes the capabilities and features you wouldn’t want to live without.

  3. Unique business needs:

    If your business would love a virtual receptionist, needs call screening, requires multiple phone numbers, or has some other unique needs, then you need to make sure that your business phone system supports them.

  4. Added value:

    Through various features and other offerings VoIP providers are able to provide extra value for their users. When trying to determine the best VoIP provider for your SMB, look for features that could provide your team with added value.

  5. Try before you buy:

    To ensure that you are making the right investment VoIP providers are often able to offer some sort of trial period for your business. Yodel goes as far as to offer a free trial with no credit card needed to get started. This can help you test out a system to determine if it is the right fit for your team and business needs.

Where to find the best rated phone systems for small business

If you are looking for the best rated VoIP systems, there are a couple spots that you should be checking.

G2: When looking for business software reviews, G2 has to be mentioned. This peer-to-peer review site hosts over 1,300,000 reviews on a variety of business software tools. There are a variety of VoIP systems reviewed on G2, making it a great place to find a top rated VoIP system.

Capterra: The online marketplace helps connect buyers and technology vendors including VoIP systems. What makes Capterra a great place to find a business phone system is the plethora of user reviews available right on a VoIP providers page.

Testimonials: Looking through VoIP providers’ websites will often have a section that includes user testimonials. Those testimonials can help you see how users feel about a specific provider, and the features they utilize the most.

Use cases: See if VoIP providers are able to provide use cases featuring their real customers. These use cases will be longer in length than any of the other formats mentioned above, helping to give you more details about real customer sentiments.

Where does Yodel stand in the reviews

Yodel is proud to provide customers with opportunities to let us know how they really feel about Yodel. With a 4.5 out of 5 star review average on G2, it is clear that our users are happy to be using Yodel. To find out exactly how our customers take advantage of Yodel, check out our case studies!

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In the end…

Finding the top rated phone system for your SMB should start by determining what your business needs in a VoIP system. From there, your business can look to many different sources for VoIP system ratings to help better inform your decision.

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