opinion pieces

Best Business Phone Systems 2021

We give you our roundup, as well as things that you should be considering when looking for a business phone system.
Olivia Maier

Olivia Maier

4 min read

What is a business phone system?

A business phone system is simply a multiline telephone system. This means that the same number can have multiple phone lines attached to it, allowing for multiple calls to take place at the same time. It also allows for calls to be transferred and routed to other users, all while staying connected to the central phone number.

However, the term “phone line” is starting to become outdated. Phone lines used to require physical copper wires (aka lines) to stay connected. Since the emergence of VoIP technology there hasn’t been the same reliance on physical phone lines. Instead these VoIP systems are able to make calls over the internet, making them a more flexible and portable option.

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How to decide the best business phone system

Various rankings and guides will all show you different results in terms of which providers are seen as being the best. Instead of giving you another list to sort through, we wanted to give you the tools to decide for yourself what the criteria should be to determine which is the best business phone system for your business. In the end, this will help you more effectively search for business phone systems.

If you have a broad list of business phone systems in front of you, then these guiding questions can help you narrow down that list to find the best business phone system for your business.

VoIP vs. Analog

As we mentioned earlier, there is a difference between traditional phone lines and a VoIP system. Start by analyzing if your business would prefer an analog or VoIP system. Some key differences include:

  • VoIP systems are more flexible as they aren’t tied to one device or location
  • It is easier to scale a VoIP solution both within a location, and when expanding outward
  • VoIP systems can traditionally save on telecommunications costs
  • Your business may already be equipped with an analog phone system

Cloud phone or on premise solution

If you do decide to utilize a VoIP system there are two different seoImage: '' categories:

  • opinion pieces, cloud based and on premise solutions. The key difference is where the servers are hosted, and the overall cost. With a cloud based solution, you would be working with a VoIP provider who would host the servers for you. With on premise VoIP solutions you would have to 1) have the space to store the bulky servers 2) have the capital on hand to make this hefty investment.

Just the basics or advanced features

With different phone systems you will have a wide range of features and capabilities. It is first important to make sure that whatever system you choose can handle the basics, and the requirements for your specific needs. From there, look to see if more advanced features can help your team in terms of efficiency, caller satisfaction, productivity, and more. This can help you determine the range of features that is the best fit for your business.

Explore more features

With all of that in mind… It may be useful to take a look at some of the leading business phone solutions available.

Yodel: As a VoIP cloud phone, with both basic and advanced features, Yodel can be a great choice for businesses of all types and sizes. We pride ourselves on being an easy to use, and easy to implement solution. You can get started with a free 14 day trial, and take advantage of demo calls to learn how to make Yodel work best for your business.

RingCentral: RingCentral is another cloud based VoIP system, that is great for large enterprises looking for a ready to go solution. There is a 15 day trial period that can help users explore the different functionalities. RingCentral can also offer other enterprise solutions that can be added to your VoIP capabilities.

If you’re looking for a non-VoIP solution, there are landline options available as well. Phone providers such as Verizon offer special packages for businesses that can give you more options than a typical consumer based phone plan.

In the end…

The best business phone system will look different for different businesses. If you are looking for a cloud based VoIP phone system with advanced features, then we recommend starting with Yodel’s free trial! This will help you figure out if Yodel is the best business phone system for you, like it is for the thousands of companies that rely on Yodel.

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Got another minute? Read up on our other blog posts:

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