You may have heard VoIP referred to as IP telephony, internet telephony, or another alternative name. Any terms used to describe internet based phone calls are referring to VoIP systems. To learn more about how VoIP works, check out our helpful post: What is VoIP?
VoIP systems like Yodel can help your business streamline communication, improve phone communication efficiency, excel in customer service and support.
Business communication shouldn’t exist in a silo. That doesn’t just mean keeping your team better connected (which Yodel does through collaborative features) but keeping your business tools connected as well. By integrating your business software and phone communication you are able to keep information and data consistent across platforms. It also helps to make big improvements to your phone communication workflow.
Yodel makes it easy to connect to the tools that you are already using. If your team lives in Slack, loves Salesforce, or is taking advantage of one of the other countless tools Yodel can connect to then you will love our integrations. It has never been easier to share important information and data across your business software and phone communication. The best part? All of your team members can take advantage of these integrations, helping to further keep your team on the same page.
Efficient phone communication can make a big difference that both your team members and customers will benefit from. Now you might be wondering, what does effective phone communication look like?
With Yodel, we make it easy to be efficient. We can make sure that calls get where they need to go, right from the start with our intelligent IVR and call screening system. No time to answer the phone? Easily send canned responses to your callers. Take efficiency to the next level with a robust phone system full of features to help.
Customer service and support are a great way to differentiate your business from your competitors. When a VoIP system offers your team the right tools, it can help make it easier to show your customers how much you value them.
Start calls off on the right note with a customizable welcome message, and pleasant music or a message on hold. With call transcriptions you’re able to give your customers your full attention without having to multitask and take notes. Our intelligent IVR system makes sure calls get to the right agent from the start, who will already know why your customer decided to call. That gives your agent a head start on problem solving.
Yodel is the easy-to-use business phone system that makes it easy to get started.