That extends to your phone system, it’s a direct line of communication between you and your customers and you want to make sure that the system you choose will support your business goals.
Yodel is a VoIP system trusted by thousands of companies to deliver a high quality phone system to enhance collaboration, communication, and more. While many providers may claim they are the best system for your small business, we are confident that our unique combination of offerings can help you best equip your team.
No VoIP solution would be complete without a robust set of features. Yodel can help your small business better handle phone communication with features designed to streamline your workflow, enhance team collaboration, and improve the quality of your customer service.
Just a few of the features that help us do that are highlighted below:
Intelligently route calls with Voice IVR, where your callers can be directed to the right agent based on what they are saying in real time. Additionally Yodel can screen calls, acting as your own virtual receptionist.
Sometimes incoming calls come with complicated information requests that may be more than just one team member can handle. With call commenting and call whispering you can easily give your teammates an assist on a live call.
Through smart integrations into your CRM software you can be better equipped to leave your customers feeling satisfied with your customer service experience.
Having a phone number with a local presence can make it easy for your UK customers to find and reach you. With Yodel you can choose between a local UK number, or an international virtual number if you’d prefer. Whatever you choose, you will have access to a variety of phone numbers that will best fit your business needs.
Your phone system should comply with data protection and security laws where you are doing business. GDPR standards are some of the highest standards to exist, and are important to comply with when handling incoming calls from the EU. It is important to always check local standards to ensure that your VoIP system and phone practices are compliant.
Yodel is proud to offer GDPR compliant features, helping keep your business’ and your customer’s information secure.
Your UK small business needs a phone number that will take your voice communication to the next level. With Yodel, you can enhance this channel of communication right from the start. Take advantage of our 14 free day trial to see the benefits for yourself.
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The unimaginable happened today: Slack was down for about two hours!
the yodel team