Contact centers have emerged as an alternative to the traditional call center, which handles all incoming and outgoing calls for a business. A contact center takes the capabilities and principles of a call center, and applies that to all of your business communication channels. A contact center will handle communication such as telephone calls, email, business text messaging, fax, and more. Inbound contact centers are dedicated to handling incoming communications, which would be initiated by your customers.
Inbound contact centers can come with their own set of unique benefits, which your business could take advantage of. In general, inbound contact centers are able to:
Yodel makes it easy to set up an inbound contact center, and to get all of your agents up to speed. Yodel’s easy onboarding process means that there won’t be a steep learning curve, eliminating the potential for down time with your phone system.
Getting started with Yodel is easy, right from the start you have access to a free 14 day trial. It’s easy, with only a few steps to sign up and access a virtual phone system.
Create Your Trial Account And Receive A Phone Number
Easily filter to find specific area codes and countries. With 70 different countries to choose from, you will be able to find a number that fits your business needs.
Invite Your Team Members And Assign Roles
Designate Admin, Member, and Guest roles to help your team have access to everything they need.
Make And Receive Calls
Take advantage of our Slack integration, or use our Web, Desktop, or Mobile apps! With plenty of options, your team can choose the system that works best for them!
Track And Record Calls
Use features such as call logs, and reports to monitor your call data.
Your inbound contact center can become a valuable resource for your team. Take advantage of a smart business phone system that provides more than just the ability to answer calls. Get started with a free trial today, and see why thousands of companies trust Yodel for their communication needs.