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What is a virtual phone system?

Clarisa Abalasei

· 4 min read

A Virtual Phone System is an Internet-based system that uses the latest technology and offers an extremely affordable option compared to traditional office phones, which require an office line and expensive hardware. There are a number of cloud-based virtual telephone systems that allow you to use a phone you already have. Entrepreneurs can adopt these Internet-based systems without having to invest heavily in traditional telephone services and their hardware.

A virtual telephone system does not require a traditional telephone line or telephone number, but a connection to the internet. You can share these services with your teammates and be able to handle calls, forward calls, or join calls, etc.

Cloud Phone System

Traditional vs. Modern Phone Systems

Unlike traditional PBX systems, a virtual telephone system never requires the company to maintain or fix system problems. In most cases, the only thing you need to worry about is the monthly pricing fee. Calling charges for virtual telephone systems are much lower than those of traditional carriers, making it much easier to maintain a reliable business telephone system.

Simply put, a virtual telephone system is a cost-effective way to keep your entire team connected. Virtual PBXs are a way for companies to modernize their PBX systems and the perfect way to add a company number to a small team.

If you do not have a virtual telephone system yet, you can go to a provider that only sells virtual numbers. Whichever provider you choose, a Virtual Phone system ensures that you are equipped with the entire stack of voice communications in your company. If you don’t need to buy a new phone, your virtual telephone service provider can forward your calls over the Internet on your laptop or PC. You can also use the provider’s mobile app on your smartphone, to be in sync with your company’s calls.

Yodel can be your powerful communication tool

If you are starting a small business and think it is time to invest in a business phone system, you should consider this. Yodel offers everything you would expect from a virtual telephone system, including some third-party services, like Zapier. This makes your phone system much more powerful and offers a variety of third-party options that you can test over time. This is a great deal for those of you who are looking forward to bringing your business into the future.

Instead of buying a few desktop phones and routing devices, you can create a professional telephone system, manage, monitor, make and receive calls from your virtual phone system provider. You can manage all the features of your cloud-based business phone system online without having to pay for a dedicated local server. Your business can run on your existing phones, smartphone apps, or even in the cloud!

You can make real-time calls, send SMS and review voicemails, so you don’t have to worry about getting back to your desk to handle a stack of customer requests. You can also transfer, check and answer your phone at any time of day or night without worrying about missing phone calls.

Steps to create a Yodel Account

Check out some of our great features:

  1. Voice Transcription
    It is very important that your business phone will automatically transcribe incoming calls and voicemails, and store them for easy review.
  2. Call Recording
    Collecting audio files from your calls makes the process to review important call information very convenient for your customer support team.
  3. Unlimited Concurrent Calls
    Your team will never have to worry about the line being busy, as you are able to make and receive unlimited parallel calls on the same phone number.
  4. Office Hours
    Easily let your callers know when your team is available with customizable office hours. Calls received outside of designated hours are automatically redirected to voicemail.
  5. Voice IVR
    A good business phone system will intelligently route callers based on what they are saying in real-time, making sure that your clients get where they need to right from the start.
  6. Business Text Messaging
    Communicate over SMS messages to your customers, via your business phone number, helping you stay in contact even if you can’t answer the phone.
  7. Dozens of Integrations
    If your team lives in Slack, can’t survive without their CRM software, loves their SaaS tools, or all of the above, Yodel might be the best system for you!

In conclusion…

Virtual phone systems represent a significant change to traditional fixed and telephony services. Unlike a wired system, which includes a physical phone and a server, your virtual telephone system manages all your calls in real-time and turns all employees’ phones into a fully integrated and professional network. Just as generations of office workers use traditional landline systems, these virtual telephone systems use VOIP technology to send calls and data over the Internet.

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