What is a Cloud Phone System?

The VoIP world can come with a lot of new terms for businesses, but we are here to make it easy to understand.
Olivia Maier

Olivia Maier

3 min read

What is a cloud phone system?

A cloud phone is another term used to describe a specific type of VoIP, which is the phone service that allows you to make and receive calls over the internet instead of traditional phone lines. VoIP systems use private branch exchange, PBX, to handle routing and switching calls between businesses and the network. With a VoIP system, you can choose either cloud PBX or traditional PBX.

But wait… what exactly is cloud technology?

Cloud computing helps make computing services more accessible, through its on-demand availability. Companies are able to use cloud-computing service providers to take advantage of services such as software, applications, storage, and more. This is done without those companies having to invest in the infrastructure or data centers to support those services, instead, they can essentially rent access.

For a cloud phone system, there is the use of cloud PBX, a system where data and information are securely stored digitally in the cloud. There is no need for any on-premise hardware or servers to access your VoIP system. A traditional PBX system would require those things, which is a massive expense for businesses to set up.

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Why should I use a cloud phone system?


Cloud phone systems don’t come with unnecessary expenses such as setting up internal traditional PBX. They also can help businesses save an estimated 30-50% on telecommunication expenses when they switch from a traditional phone system. Some VoIP providers offer capabilities across computers, tablets, and mobile devices, meaning you can use devices you already have to access your cloud phone system. This can make it an even more cost-effective solution.


With a cloud phone system, you can grow your business with ease. Pricing is typically set per user, and users can be added at any time. Your phone system should support your team as you grow, not restrict it. The cloud-based nature of these types of VoIP phones makes it easy to expand your team as needed.


Given the accessibility across device types, such as computers, tablets, and mobile devices, you can take your cloud phone with you on the go. If you are looking to enable more flexible working then a cloud-based system will help you achieve that. You won’t be tied to one physical location as you would be with a traditional PBX or phone system.

Hands-off solution

Having your own PBX system means that any issues that occur have to be handled internally, which can lead to massive workplace disruptions. Cloud-based systems have the PBX system hosted external to your business, and your providers will be able to handle any issues if they should occur.

Where can I access a cloud phone system?

Yodel can give you access to a cloud-based phone system that can help your business see amazing benefits. As a cloud phone system, we are able to give you access to the advantage of VoIP technology, combined with our own set of next-generation features that your team will love. Getting started with a cloud phone system has never been easier than it is with our free 14-day trial!

In the end…

Cloud phone systems can be a great solution for your business, and come with amazing benefits. If you’re looking to get even more out of your cloud phone system, look no further than Yodel.

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