A virtual phone, aka VoIP, is an internet based phone system. VoIP systems convert your voice into a digital signal by picking up your voice through the microphone of the device that you are using, which could be a computer, phone, or tablet. Your voice generates analog voice signals, which are compressed into packets of data. The VoIP data packets are transmitted over the internet and then decompressed back to analog voice signals for the person on the other side of your phone call. These phone systems can help businesses by providing a more flexible and portable alternative to a traditional phone system.
Phone calls are one of the preferred methods of communication for sensitive information. They also are used to convey personal and identifiable information that your customers wouldn’t want tied back to them. Security isn’t just important for your caller’s sake, but for your business as well.
Businesses who aren’t able to properly protect their caller’s data could potentially face litigation if any of that information was leaked due to improper security measures.
In order to gain and maintain your customers’ trust, having a secure phone system is crucial to your business.
VoIP security will vary based on your individual provider. Yodel takes certain steps and precautions to ensure that our users are protected. We recommend that you look for a VoIP provider who is committed to data security, privacy, and transparency.
In the end…
VoIP providers can take measures to provide a safe and secure phone experience for their users. Yodel works hard to provide that for our users, right from the start.